Lowe's - Lafayette, LA
posted about 2 months ago
Full-time - Entry Level
Lafayette, LA
10,001+ employees
Building Material and Garden Equipment and Supplies Dealers
About the position
As a Sales Specialist at Lowe's, you will be a key point of contact for customers, helping them find the products they need and assisting them in transforming their project ideas into reality. This role requires strong sales expertise and a passion for customer service in a fast-paced environment. You will work in various departments, providing exceptional consulting services and ensuring customer satisfaction.
Responsibilities
- Provide SMART customer service by seeking out customers to understand their needs, answer questions, and communicate the advantages of Lowe's products and services.
- Serve as a point of contact for customers and vendors within your department, providing project estimates, scheduling installer visits, processing and tracking customer orders/installations, and following up to ensure project completion.
- If in the Pro Department, focus on external accounts and outside sales and services.
- Monitor inventory levels to support sales, working with vendors and other stores to find merchandise and order replacement stock.
- Perform price reviews by pricing policies and ensure maintenance of pricing and documentation.
- Support all checkout functions, call buttons, departmental pages, or requests for assistance.
- Train associates in the department by conducting on-the-job training on the Sales floor and coaching around development needs.
- Complete other duties as assigned.
Requirements
- High School Diploma or GED
- 1 year experience in customer-facing sales or 6 months of Lowe's retail experience (Or 3 years of external experience in customer-facing sales or 18 months of Lowe's retail experience if education requirement is not met)
- 1 year of experience in sales or customer service in a sales environment with required sales goals or metrics
- Able to read, write, and perform basic arithmetic (addition and subtraction)
- Able to stand and sit for prolonged periods
- Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation
- Obtain sales-related licensure or registration if required by law in your state (Lowe's will support and fund this requirement)
Nice-to-haves
- 1 year of experience in completing customer sales orders
- 1 Year Experience promoting product related services and plans such as installation, delivery, credit financing, or extended protection plan
- 2 years of experience designing customized products for customers using 20/20 or Computer-Aided Design System
- Professional certification related to the department being considered
- Bi-lingual skills
Benefits
- Competitive pay
- Flexible schedules
- Bonus opportunities based on sales performance
- Multiple health insurance options
- Tuition assistance program
- Company-matching 401(k)
- 10% Associate Discount
- Track to the Trades program
