Full Time Sales Team Lead, Google Store

About the position

The Google Sales Team Lead at Mosaic is responsible for training, motivating, and coaching sales associates to enhance consumer experiences and drive sales. This role involves managing customer escalations, mentoring employees, and ensuring that the team delivers exceptional service while promoting brand products. The Team Lead will collaborate with management and staff to maintain high morale and strong relationships, ultimately aiming to provide a transformational in-store experience for consumers.

Responsibilities

• Fully accountable for execution of sales initiatives
• Fully accountable for execution of consumer experience initiatives
• Supervise personnel to meet and exceed assigned goals for consumer experience, sales, and service
• Demonstrate excellent interpersonal, leadership, and coaching skills
• Create a work environment where motivated people can excel
• Oversee floor experience and ensure consumers receive a radically helpful experience
• Support team and assist with consumer interactions and transactions
• Coach associates on opportunities with consumer interactions and recognize positive performance
• Inspire and engage associates by motivating the team to succeed
• Promote passion, pride, and commitment among team members
• Lead by example and serve as a resource for product knowledge
• Develop associates for growth and promotion by delegating responsibilities
• Improve associate engagement through appropriate behaviors and actions
• Observe and coach associates to provide feedback on consumer experience techniques
• Resolve fraud issues communicated by security
• Partner with management to successfully launch new products and services
• Inspect associates' training on new products and promotions
• Coordinate with security and facilities for smooth product launch execution
• Accountable for adhering to merchandising standards
• Drive compliance of procedures and policies
• Ensure timely completion of required training for personnel
• Manage 6-8 MOD segments per week
• Report fraudulent activity to security
• Continuously display high integrity
• Develop strategic perspective and champion change
• Assist management in assigning breaks and tasks

Requirements

• 3+ years sales/consumer service experience in a retail environment, preferably for hi-tech/consumer electronics
• 1-3 years' previous leadership experience in telecommunications or consumer service
• Effective communication, presentation, and interpersonal skills
• Strong organizational skills with attention to detail
• Experience working with larger consumer electronics stores
• Demonstrates passion for leading edge technology and product solutions
• Strong written and verbal communication skills
• Working knowledge of G-Suite
• Strong knowledge of standard operating procedures
• Experience conducting coaching and positive reinforcement
• Ability to work flexible schedule including nights and weekends

Nice-to-haves

• Knowledge of planogram software
• Experience in operations and scheduling
• Presentation skills

Benefits

• Medical, Dental, Vision, and Telehealth
• Basic Life Insurance and AD&D
• Voluntary Life Insurance
• Short Term and Long Term Disability
• Flexible Spending Account
• Health Reimbursement Account
• 401(k) match
• Legal Insurance
• Pet Insurance
• Employee Assistance Program
• Employee Discount Program
• Tuition Assistance Plan
• Paid Time Off and Company Paid Holidays