Full Time Sales Team Leader - Hurst, TX

James Avery Jewelry - Hurst, TX

Full-time - Entry Level

Hurst, TX

Merchant Wholesalers, Durable Goods

About the position

This position assists Store Management with in-store supervision, including directing personnel and providing effective leadership to all associates. The role is crucial in displaying the highest level of customer service in all areas and functions as a front line member of the Retail Store Leadership Team at the North East Mall location in Hurst, TX.

Responsibilities

• Greets and assists guests in selection and purchase of merchandise.
• Resolves guest issues effectively.
• Keeps supervisor informed of product, guest, and/or personnel issues.
• Monitors and approves guest's returns in accordance with retail policies.
• Monitors associates guest service levels; provides feedback as needed.
• Utilizes GUESTS program when interacting with guests on sales floor or phone and when handling guest owned jewelry.
• Prepare and review supply order from the JAC warehouse, prepare orders for other items through the applicable purchasing channels.
• Perform leadership responsibilities for store opening and closing duties.
• Provides leadership and training to associates in all areas of responsibility with emphasis on guest service and sales.
• Coordinates regular associate training and/or seasonal associate training.
• Delegates assignments to Associates.
• Assists in the annual inventory process; ensures the process is conducted in compliance with established processes and guidelines.
• Assists in inventory cycle counting, inventory adjustments, shipping and receiving of merchandise, while following company procedures.
• Notify the appropriate retail and corporate when inventory issues are discovered.
• Participates and assists in conducting regularly scheduled store meetings.
• Implements plans to effectively participate in company special events and/or promotions.
• Develops and conducts team building activities.
• Monitors product trends and changes in retail and communicates to District Manager.
• Be fully trained to operate all service equipment including, but not limited to, polish motor, handheld polisher, PUK weld equipment, pin finisher unit, ultra-sonic unit, small tools and any related chemicals to complete in-store services.
• Ensures product care services meet/exceed operational standards.
• Perform staging, setup, maintenance and replacement of display items using the visual merchandising guide parameters.
• Assists store management in maintaining company standards for overall store presentation.
• Processes employee purchases in the absence of Store Manager or Assistant Manager or Co-Manager.
• Ensures company security procedures are used to protect assets.
• Reviews/creates employee schedules in the absence of Store Manager or Assistant Manager or Co-Manager.
• Approves store schedules ensuring schedule follows operational, and budgetary guidelines, and ensures customer service levels are met; if needed.
• Consistently demonstrates strong written and verbal communication skills; a strong attention to detail and a high degree of organizational skills.
• Must be able to multitask in a fast-paced environment.
• Observe all safety regulations; participate in all safety training; report all unsafe conditions to the appropriate company personnel.
• Adhere to all company policies including attendance guidelines; Freedom from harassment; and all electronic communication guidelines.
• Assume lead role in absence of other leadership team members.
• Builds and maintains effective relationships with internal and external stakeholders.
• Collaborates with the team, both departmental and with cross functional teams to build positive working relationships and establish a high level of trust and credibility throughout the organization.
• Assist in other areas as assigned by supervisor.

Requirements

• High school degree or equivalent with a minimum 1-year retail or customer service experience is preferred or equivalent education/experience.
• Previous supervisory experience is preferred.
• Pass a background check as well as an alcohol, controlled substance, and illegal drug screen that meets Company standards before beginning.