Full-time Universal Banker/Teller

First Mid Bancshares - Taylorville, IL

Full-time - Entry Level

Taylorville, IL

Credit Intermediation and Related Activities

About the position

The Universal Banker/Teller at First Mid is responsible for providing exceptional customer service by processing transactions accurately and efficiently while adhering to bank policies and compliance standards. This role focuses on building personalized relationships with customers, ensuring their needs are met, and promoting banking products and services to enhance customer satisfaction and loyalty.

Responsibilities

• Create a quality service experience by ensuring timely resolution to customer needs and overall customer satisfaction.
• Abide by company service standards, including greeting customers and making them feel welcome to First Mid Bank & Trust.
• Proficiently service customers by accepting and processing transactions with accuracy and efficiency within policy guidelines including deposits, withdrawals, payments, check cashing, and issuing cashier's checks.
• Gain manager assistance with any suspicious transactions.
• Obtain management approval for transactions outside authorized limits.
• Adhere to all bank compliance, security, and operational policies and procedures.
• Maintain a cash drawer by performing daily balancing procedures and assist with daily operational branch duties.
• Open accounts including checking, savings, safe deposit box, and basic business-related accounts.
• Perform changes to existing accounts as requested by the customer.
• Proactively look for ways to improve processes that will enhance the customer's experience and communicate those ideas to branch management.
• Allow entry of safe deposit box holders if applicable.
• Maintain professional appearance and conduct within the guidelines set forth in the Employee Handbook.
• Maintain customer confidentiality.
• Participate in bank promotions, external community events, and promotional activities as needed.
• Complete other specified duties as assigned.
• Develop and maintain relationships with business partners and customers.
• Educate and encourage customers to use alternate delivery systems such as ATM, Debit Card, Online, and Mobile Banking.
• Maintain knowledge of all banking products through training courses, branch meetings, and corporate communications.
• Identify growth opportunities to cross-sell products and make referrals to appropriate business lines.
• Consistently meet or exceed established goals for the position.

Requirements

• High School Diploma/GED required.
• 1+ year of customer service and cash handling experience and/or previous experience working in a financial institution preferred.
• Previous sales experience preferred.
• Successfully complete required compliance and First Mid training curriculum to be proficient in the basic account opening process.

Nice-to-haves

• Experience in a financial institution
• Sales experience

Benefits

• Equal Opportunity/Affirmative Action employer
• Training and development opportunities