Fun Express Inside Account Representative

About the position

The Fun Express Inside Account Representative is responsible for making outbound calls to existing and potential customers to enhance revenue and profitability while ensuring high customer satisfaction. This role requires in-person training for a minimum of three months and involves managing accounts, analyzing market data, and developing sales strategies.

Responsibilities

• Manage accounts with annual revenue up to $10,000 and a customer base generating over $10MM in annual sales.
• Analyze market and sales data to implement effective sales strategies.
• Develop and implement customer sales programs to maximize sales and profitability.
• Create client-specific sales strategies for outbound calls to existing and prospective customers.
• Assist management to maximize revenue as needed.
• Provide key reporting on a monthly basis, including revenue forecasts and account reviews.
• Assist customers in resolving problems and educate them on programs and products to ensure satisfaction.
• Conduct follow-ups after trade shows for customer needs, including sample mailings and follow-up communications.
• Maintain knowledge of competition, pricing, and customer needs to analyze impacts on business.
• Ensure individual orders are filled correctly and make product recommendations based on customer needs.
• Maintain regular attendance and abide by company policies and procedures.

Requirements

• Associate's Degree in Business, Marketing, or a related field or equivalent education and experience preferred.
• 6-12 months of outbound telephone experience required.
• Minimum of 12 months sales experience preferred.
• Intermediate level knowledge of Microsoft Office, including Word and Excel.
• Strong organizational skills and ability to communicate effectively both verbally and in writing.

Nice-to-haves

• Ability to handle customers in a professional and courteous manner.
• Ability to travel on very rare occasions.

Benefits

• Full-time position with competitive salary.
• Opportunity to work with a leading company in the party supplies and educational products industry.