FunZone Manager

About the position

The FunZone Manager at Pizza Ranch is responsible for overseeing the FunZone Arcade and its team members, ensuring a legendary experience for guests. This role involves managing staffing, operations, and marketing efforts to promote the FunZone, while also maintaining high standards of service and game uptime.

Responsibilities

• Hiring, training, developing, and retaining FunZone team members
• Leading the process and team execution of merchandising, inventory management, and party bookings
• Managing the daily operations, game uptime, and overall appearance of the FunZone Arcade
• Promoting the FunZone experience via social media channels and local store marketing
• Detailing, marketing, and organizing all aspects of group events and parties
• Ensuring events and party details are executed accurately and on time
• Managing merchandising and inventory control of the Redemption Center
• Ordering and managing party supplies and redemption inventory
• Developing and implementing post-event and post-party follow-up and referral processes
• Ensuring courteous customer service and responding to guest questions, complaints, and requests
• Minimizing game downtime by ensuring completion of necessary maintenance and service
• Increasing FunZone visibility and awareness through social media outlets
• Developing a thorough understanding of the reporting system to ensure FunZone profitability

Requirements

• Strong management and relationship building skills
• Ability to effectively communicate and work closely with restaurant managers and staff
• Proficiency in working with computers and POS systems
• Highly self-motivated with a high sense of urgency in providing excellent service
• Strong detail orientation with proficiency in planning and execution
• Ability to oversee multiple detailed projects and manage change effectively
• Understanding of general marketing principles including targeting, advertising, pricing, sales process, and contract negotiation
• Excellent oral and written communication skills
• Effective interpersonal skills with the ability to influence and lead others
• Results-oriented with strong critical thinking and decision-making skills
• Willingness to work nights and weekends as needed
• Management experience in retail or hospitality preferred