FunZone Manager

Pizza Ranch - Grand Chute, WI

Full-time - Mid Level

Grand Chute, WI

Food Services and Drinking Places

About the position

The FunZone Manager at Pizza Ranch is responsible for overseeing the FunZone Arcade and its team members, ensuring a legendary experience for guests. This role involves managing staffing, operations, and marketing efforts to promote the FunZone, while also maintaining high standards of service and game uptime.

Responsibilities

• Hiring, training, developing, and retaining FunZone team members
• Leading the process and team execution of merchandising, inventory management, and party bookings
• Managing the daily operations, game uptime, and overall appearance of the FunZone Arcade
• Promoting the FunZone experience via social media channels and local store marketing
• Detailing, marketing, and organizing all aspects of group events and parties
• Ensuring events and party details are executed accurately and on time
• Managing merchandising and inventory control of the Redemption Center
• Ordering and managing party supplies and redemption inventory
• Developing and implementing post-event and post-party follow-up and referral processes
• Ensuring courteous customer service and responding to guest questions, complaints, and requests
• Minimizing game downtime by ensuring completion of necessary maintenance and service
• Increasing FunZone visibility and awareness through social media outlets
• Developing a thorough understanding of the reporting system to ensure FunZone profitability

Requirements

• Strong management and relationship building skills
• Ability to effectively communicate and work closely with restaurant managers and staff
• Proficiency in working with computers and POS systems
• Highly self-motivated with a high sense of urgency in providing excellent service
• Strong detail orientation with proficiency in planning and execution
• Ability to oversee multiple detailed projects and manage change effectively
• Understanding of general marketing principles including targeting, advertising, pricing, sales process, and contract negotiation
• Excellent oral and written communication skills
• Effective interpersonal skills with the ability to influence and lead others
• Results-oriented with strong critical thinking and decision-making skills
• Willingness to work nights and weekends as needed
• Management experience in retail or hospitality preferred