Functional Analyst, Patient Operations Product Team

Bristol-Myers Squibb - Summit, NJ

Full-time - Mid Level

Summit, NJ

Chemical Manufacturing

About the position

The Patient Operations Functional Analyst will play a crucial role in driving the requirements analysis for the technical capabilities needed by the Global Patient Operations Team (GPO) at Bristol Myers Squibb. This position is integral to the Cell Therapy Digital Platform (CTDP), which encompasses a series of interconnected processes and IT systems designed to facilitate the vein-to-vein patient treatment process. The successful candidate will leverage their expertise in Salesforce technologies to enhance operational efficiency and improve patient outcomes. In this role, the Functional Analyst will work collaboratively with the Patient Operations Systems Integration (POSI) team to manage relationships and set expectations effectively. They will be responsible for the end-to-end documentation of user stories for Global Patient Services (GPS) releases, utilizing Jira for tracking and management. Regular collaboration with various internal teams, including scheduling, product management, and partners, will be essential to ensure that business requirements are accurately documented and communicated. The analyst will also conduct functional verification of user stories before they are handed over to the testing team, ensuring that all requirements are met. They will engage with the BMS Hyderabad team for requirements clarification and participate in sprint refinement and demos. Additionally, the analyst will work closely with technical and integration teams to facilitate integration mapping and assist in defect management related to Salesforce and integration issues. The role requires participation in grooming sessions and design discussions with cross-functional teams, acting as a subject matter expert (SME) for GPS functionality. The analyst will provide leadership in the IT intake process and contribute to shaping the future roadmap for GPS applications. This position demands a proactive approach to identifying improvements, addressing recurring issues, and automating processes to enhance operational efficiency.

Responsibilities

• Drive requirements analysis for technical capabilities required by the Global Patient Operations Team (GPO).
• Work collaboratively with the POSI team to manage relationships and expectations.
• Drive end-to-end documentation of user stories for GPS releases in Jira.
• Collaborate with internal teams including scheduling, partners, and product management to document business requirements.
• Conduct functional verification of user stories before passing them to the testing team.
• Collaborate with the BMS Hyderabad team on user stories and requirements clarification.
• Assist in integration mapping with technical and integration teams.
• Participate in grooming sessions with business and IT teams.
• Engage in requirements and design sessions as a Global Patient Services (GPS) functional SME.
• Work closely with the GPS technical architect and delivery team to hand off requirements.
• Provide cross-functional business and functional leadership for GPS applications.
• Shape the future roadmap for GPS functionality.

Requirements

• 3-5 years of experience in a relevant field, typically gained through a university degree.
• Experience with Salesforce applications as a business analyst or technical analyst is preferred.
• Ability to work in a global environment and manage relationships across different time zones.
• Experience in business process analysis and improvement, including benefit estimation and post-implementation metrics.
• Working knowledge of Jira for managing user stories.
• Strong oral and written communication skills.
• Experience in an agile delivery environment.
• Proven ability to lead initiatives related to continuous improvement.
• Ability to influence stakeholders across various business organizations.

Nice-to-haves

• Salesforce Certified Administrator or Advanced Administrator certification(s).
• Salesforce Certified Service Cloud Consultant certification(s).
• Experience working within a GxP environment.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development and career growth.
• Flexible work environment with options for hybrid work models.
• Support for employees with disabilities through reasonable accommodations.
• Commitment to diversity and inclusion in the workplace.