Bristol-Myers Squibb - Summit, NJ
posted 3 months ago
The Patient Operations Functional Analyst will play a crucial role in driving the requirements analysis for the technical capabilities needed by the Global Patient Operations Team (GPO) at Bristol Myers Squibb. This position is integral to the Cell Therapy Digital Platform (CTDP), which encompasses a series of interconnected processes and IT systems designed to facilitate the vein-to-vein patient treatment process. The successful candidate will leverage their expertise in Salesforce technologies to enhance operational efficiency and improve patient outcomes. In this role, the Functional Analyst will work collaboratively with the Patient Operations Systems Integration (POSI) team to manage relationships and set expectations effectively. They will be responsible for the end-to-end documentation of user stories for Global Patient Services (GPS) releases, utilizing Jira for tracking and management. Regular collaboration with various internal teams, including scheduling, product management, and partners, will be essential to ensure that business requirements are accurately documented and communicated. The analyst will also conduct functional verification of user stories before they are handed over to the testing team, ensuring that all requirements are met. They will engage with the BMS Hyderabad team for requirements clarification and participate in sprint refinement and demos. Additionally, the analyst will work closely with technical and integration teams to facilitate integration mapping and assist in defect management related to Salesforce and integration issues. The role requires participation in grooming sessions and design discussions with cross-functional teams, acting as a subject matter expert (SME) for GPS functionality. The analyst will provide leadership in the IT intake process and contribute to shaping the future roadmap for GPS applications. This position demands a proactive approach to identifying improvements, addressing recurring issues, and automating processes to enhance operational efficiency.