Functional Analyst, Patient Operations Product Team

Bristol-Myers Squibb - Lawrence Township, NJ

Full-time - Mid Level

Lawrence Township, NJ

Chemical Manufacturing

About the position

At Bristol Myers Squibb, the role of Patient Operations Functional Analyst is pivotal in driving the requirements analysis for the technical capabilities needed by the Global Patient Operations Team (GPO). This position is integral to the Cell Therapy Digital Platform (CTDP), which encompasses a series of interconnected processes and IT systems designed to facilitate the vein-to-vein patient treatment process. The successful candidate will leverage their expertise in Salesforce technologies to enhance operational efficiency and patient care. The Patient Operations Functional Analyst will work collaboratively with the POSI team to manage relationships and expectations effectively. This includes driving comprehensive documentation of user stories for GPS releases in Jira, ensuring that all requirements are clearly articulated and understood. The role requires regular collaboration with a diverse range of internal teams, including scheduling, partners, and product management, to provide guidance on documenting business requirements. Additionally, the analyst will be responsible for the functional verification of user stories before they are passed to the testing team, ensuring that all specifications are met. Collaboration extends to the BMS Hyderabad team, where the analyst will engage in user story discussions, requirements clarification, and sprint demos. The role also involves working closely with technical and integration teams on integration mapping, as well as managing Salesforce and integration defect triage. Participation in grooming sessions, requirements, and design sessions with cross-functional teams is essential, as is providing cross-functional business and functional leadership for the GPS application. The analyst will serve as a subject matter expert (SME) for GPS functionality, guiding the future roadmap and ensuring alignment with the enterprise's strategic vision.

Responsibilities

• Work collaboratively with POSI team to manage relationships and expectations.
• Drive end to end documentation (planning to release) of user stories for GPS releases in Jira.
• Collaborate regularly with a diverse range of internal teams including scheduling, partners, product management and provide guidance on documenting business requirements in user stories.
• Functional verification of user stories before passing it to the testing team.
• Collaborate with BMS Hyderabad team on user stories, requirements clarification, in-sprint refinement, sprint demos.
• Collaborate with technical and integration team on integration mapping.
• Salesforce and Integration defect triage and helping technical resources on defect management.
• Participate in grooming sessions with business and IT teams.
• Participate in requirements and design sessions with cross functional teams as a Global Patient Services (GPS) functional SME.
• Work closely with the (GPS) technical architect and delivery team to hand off requirements and provide explanation as needed.
• Collaborate with the HYD BMS Salesforce development team to provide explanation on requirements as needed.
• Provide cross functional business and functional leadership for GPS application and participate in the IT intake process steps.
• Serve as SME for GPS functionality and provide guidance on how to shape future roadmap.

Requirements

• Requires knowledge applicable to a wide range of work in own function and thorough knowledge of other functions, typically gained through a university degree and 3-5 years of experience.
• Demonstrates mastery in area of specialization/responsibility.
• Work experience in Salesforce applications as a business analyst or technical analyst is preferred.
• Ability to work in a global environment and work with co-workers in different time-zones.
• Ability to work in a matrix organization and drive decision making.
• Ability to manage business process analysis and improvement, including benefit estimation and post-implementation metrics.
• Creates business cases to support funding approvals, including the level of effort/cost required to implement solutions/services, and facilitate risk assessments.
• Working knowledge of Jira to maintain and manage user stories.
• Product management and stakeholder management experience.
• Strong oral and written communication skills.
• Ability to work in an agile delivery environment.
• Proven ability to lead initiatives related to continuous improvement.
• Ability to influence stakeholders across a variety of different business organizations.
• Proven ability to package information and data that tells a story and provides insight to a broader problem.

Nice-to-haves

• Salesforce Certified Administrator or Advanced Administrator certification(s) a plus.
• Salesforce Certified Service Cloud Consultant certification(s) a plus.

Benefits

• Competitive benefits and services to support employee goals at work and in personal lives.
• Commitment to diversity and inclusion in the workplace.
• Support for employees with disabilities through reasonable accommodations.