Bristol-Myers Squibb - New Brunswick, NJ
posted about 2 months ago
The Patient Operations Functional Analyst will play a crucial role in driving the requirements analysis for the technical capabilities needed by the Global Patient Operations Team (GPO) at Bristol Myers Squibb. This position is integral to the Cell Therapy Digital Platform (CTDP), which encompasses a series of interconnected processes and IT systems designed to facilitate the vein-to-vein patient treatment process. The successful candidate will leverage their expertise in Salesforce technologies to enhance operational efficiency and improve patient outcomes. In this role, the Functional Analyst will collaborate closely with the Patient Operations Systems Integration (POSI) team to manage relationships and set expectations effectively. They will be responsible for the end-to-end documentation of user stories for Global Patient Services (GPS) releases, utilizing Jira for tracking and management. Regular collaboration with various internal teams, including scheduling, product management, and partners, will be essential to ensure that business requirements are accurately documented and communicated. The analyst will also conduct functional verification of user stories before they are handed over to the testing team, ensuring that all requirements are met. They will work with the BMS Hyderabad team to clarify requirements, participate in sprint refinement, and conduct sprint demos. Additionally, the analyst will engage with technical and integration teams to assist in integration mapping and defect management related to Salesforce and integration issues. As a subject matter expert (SME) for GPS functionality, the analyst will provide guidance on shaping the future roadmap and participate in grooming sessions with business and IT teams. They will work closely with the GPS technical architect and delivery team to ensure that requirements are clearly understood and implemented effectively. This role requires a proactive approach to identifying improvements, addressing recurring issues, and automating processes to enhance operational efficiency.