Functional Analyst Product Capabilities and Experience

Highmark Health - Pittsburgh, PA

Full-time - Mid Level

Pittsburgh, PA

Insurance Carriers and Related Activities

About the position

The Functional Analyst - Product Capabilities and Experience at Highmark Health plays a crucial role in supporting the product management lifecycle. This position focuses on developing, documenting, and inventorying existing capabilities that enhance insurance products, ensuring a high-quality customer experience throughout the shopping, purchasing, and usage phases. The analyst collaborates with various stakeholders to capture capability needs and drive effective business solutions, utilizing modern product management methodologies.

Responsibilities

• Work with Customers, Business Stakeholders, Vendors, Designers, IT Delivery Partners, and other team members to capture capability needs and drive quality business solutions.
• Create and maintain deliverables such as business vision, business requirements, customer personas, stakeholder and/or journey maps, product capability roadmaps, product KPIs/metrics, and implementation/delivery plans.
• Participate in the full product management delivery life cycle using Agile/Scrum, Kanban, etc. to manage product requirements, delivery plans, business product backlog & prioritization, testing, prototyping, and defining customer/user acceptance criteria.
• Support various aspects of business analysis, business requirements definition and documentation, business user testing, and full product capability delivery to ensure minimal production defects are realized.
• Effectively communicate with team members, customers, partners, and management, including conducting business and product requirement walkthroughs and sprint reviews, and reporting project/delivery status.
• Participate in sprint plans and reviews to ensure product capability development aligns with customer needs and defined business objectives.
• Ensure compliance for required standards and all necessary approvals have been obtained throughout the product management and delivery project lifecycle.

Requirements

• Bachelor's degree in Business Administration, Business Management, Information Technology, Information Systems or related field.
• 6 years of related and progressive experience in lieu of Bachelor's degree.
• 3 years in a Business Analysis and/or Analyst role.
• General understanding of health insurance and product management.

Nice-to-haves

• Lean/Six Sigma Certification
• Project Management Professional (PMP)
• Business Analysis Professional (IIBA)
• Human Centered Design (HCD) / Design Thinking
• 1 year with Lean/Six Sigma and/or Process Improvement
• 1 year in the Health Insurance Industry
• 1 year in the Healthcare Industry