Functional Product Analyst

Highmark Health - Juneau, AK

Full-time - Mid Level

Juneau, AK

5,001-10,000 employees

Insurance Carriers and Related Activities

About the position

The Functional Product Analyst role at Highmark Health is a multifaceted position that encompasses both Epic Clarity report writing and various analytical responsibilities within the product management lifecycle. The primary focus of this role is to support the creation and presentation of meaningful analytics to the business, ensuring that data is organized and communicated effectively to users. This involves collaborating with Business Intelligence and healthcare professionals to gather data, create basic and ad hoc reports, and train users on software tools related to advanced reporting. A strong background in writing EPIC Clarity reports and administering EPIC Reporting Workbench is essential for success in this aspect of the role. In addition to report writing, the Functional Product Analyst will engage in product management activities that require regular judgment and discretion. This includes understanding customer and stakeholder needs, identifying opportunities for product enhancements, and creating business cases and cost analyses to support product strategy. The analyst will translate high-level business needs into detailed requirements for new or modified capabilities, perform research and data analysis to address business problems, and recommend process improvements. Collaboration with business stakeholders and delivery partners is crucial to prioritize capabilities in the product backlog and ensure timely, quality delivery of solutions. The role also involves conducting root cause analysis, managing risks, and providing corrective action plans. The analyst will analyze market trends to derive business value statements and make recommendations for business platform improvements. A thorough understanding of the assigned business platform and its integration points is necessary to effectively manage delivery throughout the product management lifecycle. Additionally, the analyst will mentor junior resources, leveraging their functional and organizational knowledge to foster professional growth within the team.

Responsibilities

• Work with Customers, Business Stakeholder, Vendors, Designers, IT Delivery Partners, and other team members to capture capability needs and drive quality business solutions.
• Create and maintain deliverables such as business vision, business requirements, customer personas, stakeholder and/or journey maps, product capability roadmaps, product KPIs/metrics, and implementation/delivery plans.
• Participate in the full product management delivery life cycle using modern product management practices and methodologies, such as Agile/Scrum, Kanban, etc.
• Support various aspects of business analysis, business requirements definition and documentation, business user testing, and full product capability delivery.
• Effectively communicate with team members, customers, partners, and management, including conducting business and product requirement walkthroughs and sprint reviews.
• Participate in sprint plans and reviews to ensure product capability development aligns with customer needs and defined business objectives.
• Ensure compliance for required standards and obtain all necessary approvals throughout the product management and delivery project lifecycle.

Requirements

• Bachelor's degree in Business Administration, Business Management, Information Technology, Information Systems or related field, or 6 years of related and progressive experience in lieu of a Bachelor's degree.
• 3 years in a Business Analysis and/or Analyst role.

Nice-to-haves

• 1 year with Lean/Six Sigma and/or Process Improvement
• 1 year in the Health Insurance Industry
• 1 year in the Healthcare Industry
• Lean/Six Sigma certification
• Project Management Professional (PMP) certification
• Business Analysis Professional (IIBA) certification
• Human Centered Design (HCD) / Design Thinking certification