Funeral Director Apprentice

About the position

The position involves providing customer service to client families during their time of loss, ensuring personalized and professional support throughout the funeral process. The role includes learning the responsibilities of a Funeral Director, assisting with funeral arrangements, and ensuring that all legal and regulatory requirements are met while caring for the deceased respectfully.

Responsibilities

• Learns to arrange and conduct funeral and memorial ceremonies in a professional, organized and caring manner consistent with company policies and procedures
• Learns to negotiate and create acceptable funeral contracts
• Handles contracts, legal documents, and collection of monies or insurance in accordance with company policies
• Ensures client families are informed of special recognition/services available for veterans and ensures the delivery of selected recognition/services
• Confirms authorization to proceed with the service arrangements
• Verifies identification of the deceased and authorization for embalming
• Learns how to arrange for the interment or cremation of human remains
• Adheres to all company and regulatory requirements
• Cares for the deceased in a respectful manner while performing a variety of tasks which may include removals and transfers, lifting of deceased human remains, dressing and casketing, coordinating and assisting with funeral service and visitation, delivery of flowers, caskets, urns, photos and other personal keepsakes or mementos of client families, setting of chairs and the removal, proper care and storage of these items
• Assists with funeral services by coordinating the parking of cars, ushering, driving funeral vehicles, assisting at chapel and church services, assisting at the cemetery, delivering flowers, caskets, urns, photos and other personal keepsakes or mementos of client families, setting up chairs and the removing, properly caring for and storing of these items, participating at special functions
• Provides aftercare in absence of Family Service Counselor, including delivery of documentation, stationery, information on insurance, health benefits and pension, and pre-arrangements for next of kin
• Ensures potential pre-need referrals are shared with Family Service Counselors
• Completes and accurately prepares all documents related to services, cremations, maintenance, and any other type of data entry
• Assists with general office duties such as preparing reports as needed
• Assists with the maintenance of vehicles, the facility and property
• Receives caskets and other funeral home supplies as well as places into inventory
• Ensures refreshments are available (where allowed by law)
• Performs other duties as assigned

Requirements

• High School diploma or general equivalency degree (or diploma)
• Completion of or currently enrolled in a degree training program at an accredited mortuary college or technical school specializing in funeral service or mortuary science
• Typically requires a minimum of 6 months experience in a funeral home, crematory or cemetery
• Must meet all licensing requirements in applicable state/province as required by law as prescribed by each state board
• Valid driver's license
• Knowledge of computers and some software including MS Office products required
• High level of compassion and integrity
• Good communication skills
• Problem solving skills
• Ability to multi-task and set priorities