Funeral Director/Embalmer

$62,400 - $74,880/Yr

Foundation Partners - Walnut Creek, CA

Full-time - Entry Level

Walnut Creek, CA

101-250 employees

Administrative and Support Services

About the position

The Funeral Director/Embalmer at Foundation Partners Group is responsible for managing all phases of funeral arrangements, ensuring that client families receive comprehensive service options and personalized care. This role involves overseeing team members, maintaining client files, and participating in community outreach to enhance market share. The position requires a compassionate approach to service, with a focus on preserving legacies and providing exceptional care to families during their time of need.

Responsibilities

• Ensures every client family is presented with all service and merchandise options.
• Contributes to the overall efficiency of the location by maintaining open and effective communication and maintaining accurate and timely client files.
• Acts to improve market share through participation in community events, groups, organizations, and other community relationships as assigned by your supervisor.
• Carries out other projects/duties as assigned (i.e., car washing, building/equipment repair, pre-need arrangement planning).
• Oversees all Team Members participating in services, ensuring that each member of the team understands their role and is professionally representing the location.
• Communicates to appropriate Team Members areas of successful performance and performance needing improvement to meet business expectations.
• Works on-call/first call, in rotation as assigned (i.e., phone, face to face, at the hospital, hospice, residence).
• Transfers decedents, embalms, dresses, cosmetizes, caskets, and prepares deceased on as-needed basis (per appropriate licensing) to the instructions obtained from the family.
• Meets with client families to listen, educate, and arrange personalized funeral services and ensures their experience with the business is of the highest quality.
• Completes tasks and details resulting from the arrangement conference.
• Ensures proper paperwork, including permits and certificates, are completed timely and following relevant laws and regulations.
• Conducts and attends funeral services regularly.
• Leads all post-service follow-ups as needed.

Requirements

• Current state licensure for funeral directing & embalming.
• Self-motivated and energetic.
• Strong oral and written communication skills.
• Caring, empathetic, and committed to providing best-in-class service to customers.
• Sensitivity and knowledge of different philosophical systems and religions.
• Knowledge of basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint).
• Valid state-issued driver's license with a clear driving record.

Benefits

• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching
• Life insurance
• Referral program