Funeral Service Assistant (Holy Cross Mortuary)

$38,646 - $45,469/Yr

Archdiocese Los Angeles Ed Off - Culver City, CA

Full-time - Entry Level

Culver City, CA

About the position

The Funeral Service Assistant at Holy Cross Mortuary plays a vital role in providing compassionate support to families during their time of need. This full-time position involves assisting with various funeral services, maintaining high levels of client satisfaction, and ensuring effective communication with both families and mortuary staff. The role requires a commitment to the values of the Roman Catholic Church and involves direct interaction with grieving families, making it essential to have excellent customer service skills and a caring demeanor.

Responsibilities

• Set-up and assist with viewings, funeral services, and memorial services.
• Direct calls to appropriate team members.
• Greet and receive families and other persons entering the office for information and assistance.
• Answer questions, escort visitors, research patron files and records, and assist as needed.
• Attend interment services of client families and express personal interest and concern for the family.
• Maintain a friendly attitude while offering assistance and guidance to all persons entering the location.
• Assist passengers in and out of the limousine, especially the handicapped and elderly.
• Assist in the set-up of services and the movement of the casketed deceased and related items.
• Drive the hearse, family limousine, or other vehicles in the funeral cortege and related activities.
• Prepare and/or coordinate memorial materials.
• Perform other duties as assigned.

Requirements

• Any combination of education and experience likely to provide the required knowledge, skills, and abilities, typically an Associate or Bachelor's Degree preferred.
• Valid Driver's License, good driving record, and automobile insurance.
• Active member of a Roman Catholic faith community.
• Ability to communicate effectively in written and oral form.
• Ability to develop and maintain effective working relationships.
• Must be able to read and interpret Mortuary policies, procedures, contracts, and customer files.
• Excellent customer service skills to respond to inquiries or complaints.
• Ability to present information effectively to patron family members, co-workers, and management.
• Ability to follow multiple pending requests through to completion.
• Ability to organize and coordinate projects.
• Ability to calculate figures and amounts such as discounts and percentages.
• Ability to concentrate and complete moderately complex forms.
• Ability to work independently with initiative and little supervision.
• Maintain confidentiality.
• Understanding of Christian Burial in the Catholic Church.

Nice-to-haves

• Experience in customer service.

Benefits

• Health Insurance (Medical, Dental, and Vision)
• Mental Health Services (Employee Assistance Program)
• Pension Plan
• 403B Plan
• Vacation & Sick Time
• Paid Holidays
• Employee Discount Programs (24hr Fitness, LA Fitness, Hotel Engine, Great Work Perks*)
• Sign-On Bonus (2% bonus, commensurate with level of annual compensation, paid at 6 months in good standing)