Funeral Services Assistant

Service Corporation International - Cullman, AL

Full-time - Entry Level

Cullman, AL

Personal and Laundry Services

About the position

The Funeral Services Assistant plays a vital role in supporting funeral operations by providing clerical and administrative assistance. This position involves interacting with the public, answering inquiries about funeral and cremation services, and assisting with various tasks related to memorial services. The role requires adherence to company policies and a commitment to the mission of celebrating lives and supporting families during difficult times.

Responsibilities

• Prepare for services by delivering and setting up floral arrangements, chairs, caskets, urns, and personal keepsakes.
• Ensure proper care and storage of items related to services.
• Prepare documents related to services and cremations as directed by management.
• Assist with the respectful preparation of remains, including dressing and lifting, or operating the crematory as permitted by law.
• Perform office duties such as answering phones and operating various office equipment.
• Run errands for floral delivery and picking up supplies or documents.
• Serve as an usher and assist with parking cars or transportation requirements.
• Drive Funeral Home vehicles for services and family pickups.
• Ensure refreshments are available where allowed by law.
• Assist with visitations, memorial, and funeral services, including setup and dressing of remains.
• Greet and receive client families and provide information and assistance.

Requirements

• High school diploma or equivalent required.
• Previous customer service and/or sales experience preferred.
• Proficient with MS Office suite and databases preferred; ability and willingness to learn required.
• Valid state driver's license with an acceptable driving record required.

Nice-to-haves

• Experience in a funeral home or related field is a plus.