Kravet - Thomasville, NC

posted about 2 months ago

Full-time - Mid Level
Thomasville, NC
Merchant Wholesalers, Nondurable Goods

About the position

The Furniture Customer Service Representative at Kravet Inc. is responsible for managing day-to-day interactions with customers and sellers regarding furniture orders across various collections and brands. This role involves extensive communication through phone, email, and chat, as well as order management and providing support to both customers and internal teams. The representative plays a crucial role in ensuring customer satisfaction and adherence to company policies and procedures.

Responsibilities

  • Handle extensive phone, email, and chat communication with customers, showrooms, sales representatives, and factories.
  • Participate in a contact center queue and adhere to guidelines and metrics set by Kravet Inc.
  • Respond to inquiries regarding product specifications, pricing, and availability, providing standard and custom quotes with diagrams/forms.
  • Manage all aspects of fabric and furniture order management, including initial review, entry, changes to existing orders, and proactive follow-up.
  • Make proactive outbound calls and emails to resolve issues and provide alternative solutions as needed.
  • Provide inter-departmental support to other furniture teams as necessary.
  • Maintain familiarity with furniture product lines and collections across all brands.
  • Onboard new products, procedures, and processes as business needs change.
  • Follow company policies and procedures diligently.

Requirements

  • High School Diploma or GED required.
  • 2+ years in a customer service role.
  • Prior experience in a contact center environment; remote experience preferred.
  • Experience working for a high-end, luxury brand retailer or service-oriented company.
  • Knowledge of or experience in Home Furnishings and/or the Interior Design industry is a plus.
  • Proficiency in furniture quoting, custom quoting, and order management.

Nice-to-haves

  • Experience with trade-only suppliers, textiles, wall coverings, and furniture expertise is considered a plus.
  • Proficiency in Nitro, Paint, and Sketch Up.

Benefits

  • Competitive salary ranging from $48,000 to $55,000 per year.
  • Recognition as a Best Managed Company and a Great Place to Work.
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