Furniture Inspector/ Call Center Rep - Part Time - Swansea MA

$37,440 - $37,440/Yr

Cardis Furniture & Mattresses - Swansea, MA

Part-time - Entry Level

Swansea, MA

About the position

The Furniture Inspector/Call Center Representative is a part-time role focused on delivering exceptional customer service while inspecting furniture for quality assurance. The position involves handling customer inquiries, scheduling deliveries, and ensuring customer satisfaction through effective communication and problem resolution. The ideal candidate will possess a positive attitude and a strong commitment to customer service, working collaboratively with various departments to achieve favorable outcomes for customers and the company.

Responsibilities

• Respond to incoming calls and electronic messages from customers in a professional manner.
• Inspect furniture for quality assurance, ensuring all items meet company standards.
• Schedule deliveries and service calls, maintaining accurate customer records.
• Resolve customer issues and concerns, providing timely follow-up and solutions.
• Document all customer interactions and concerns in the company's operating system.
• Collaborate with other departments to enhance customer service and resolve issues.
• Participate in training sessions to improve knowledge and performance.
• Maintain a clean and organized workspace, adhering to safety and quality standards.

Requirements

• High school diploma or GED preferred.
• Minimum of 2 years of customer service or retail experience.
• Proficient in Microsoft Excel and other operating systems.
• Strong communication skills, both verbal and written.
• Ability to analyze and solve problems effectively.
• Organizational skills and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks.

Nice-to-haves

• Experience in furniture inspection or quality control.
• Knowledge of manufacturer's warranties and policies.
• Ability to speak multiple languages.

Benefits

• Competitive hourly wage of $18.00.
• Flexible part-time schedule.
• Opportunity for growth within the company.