Future Opportunities in Client Solutions

Hearst Communications - Chicago, IL

Full-time - Mid Level

Chicago, IL

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About the position

As a Client Solutions Director at iCrossing, you will be responsible for a portfolio of clients and its' strategy, client satisfaction, revenue growth and profitability. You will identify clients' goals and pain points and present complex solutions that align with iCrossing's offerings.

Responsibilities

• Sole accountability for a POD of clients or large integrated client including the client strategy, tactics, forecasts, budget, projections, and performance metrics.
• Initiate and develop senior level contacts. Able to build relationships at all levels within target client organizations, including lower and middle managers, and business and technical staff.
• Understand our clients' implicit and explicit needs and match iX capabilities against our clients' needs.
• Identify client business problems, articulate and coordinate complex business solutions to them and create compelling storytelling presentations and communications that win business.
• Articulate business problems, develop and present complex solutions to all audiences in order to draw out the key insights in a compelling way.
• Engage in white board sessions and innovation briefings.
• Proactively create pursuits, convert them into opportunities or outbound RFP's and close them as revenue streams.
• Assigned individual annual revenue growth target.
• Develop synthesize data-led strategic account intelligence by expanding and deepening client relationships with current and potential stakeholders around innovative/novel solutions to address their most challenging business opportunities.
• Navigate a complex stakeholder matrix and manage priorities accordingly.
• Present complex solutions to all audiences and draw out the key insights in a compelling way to bring out the 'so what'.
• Work closely with practices and delivery managers providing clear and precise briefing, interpreting the input and crafting a compelling story from the output.
• Set a forward-looking vision for clients.
• Proactively work to assure a highly engaged team staffed with top talent. Help to hire, retain, develop and engage top level talent that inspires the trust and confidence of our clients.

Requirements

• Education: Bachelor's degree, MBA is a plus
• 6+ years of experience in client services/account management in digital marketing, consultancy, strategy field or client side marketing department
• Proven track record for directly driving revenue
• Excellent client management, expectation management, negotiation and conflict resolution skills
• Excellent organization, communication and follow-up skills
• Experience in digital marketing or solution consultancy
• Excellent interpersonal communication skills
• Strong writing, grammatical and proofing skills
• Excellent presentation skills
• Strong analytical skills
• Able to handle multiple projects, relationships, and tasks simultaneously
• Extreme attention to detail
• Experience in web-related production is a plus
• Proficient in MS Word, MS PowerPoint and MS Excel
• 3+ years managerial experience

Nice-to-haves

• MBA is a plus
• Experience in web-related production is a plus

Benefits

• Generous PTO
• 11 paid holidays
• 401k + company match
• Full medical/dental/vision coverage
• FSA & HSA options
• Family leave
• Commuter benefits