About the position
The Game Attendant at Union Social is responsible for providing a welcoming and friendly atmosphere for guests at gaming attractions. This role involves assisting guests with gaming inquiries, managing game malfunctions, and ensuring a clean and organized gaming area. The Game Attendant plays a crucial role in enhancing the guest experience and maximizing gaming revenues through suggestive selling and efficient service.
Responsibilities
- Warmly greet all guests upon arrival.
- Assist guests with game play questions.
- Help guests with game malfunctions.
- Understand the Intercard system for redemption prizing.
- Familiarize with the Sync POS system.
- Maintain multiple guest transactions simultaneously.
- Communicate wait times to guests when immediate assistance is limited.
- Understand operation of floor iTeller including cash vs bonus points.
- Accommodate special requests from guests whenever possible.
- Clean and maintain the gaming area regularly, ensuring no clutter.
- Thoroughly wipe down games daily.
- Log issues with down games nightly and manage them in a timely manner.
- Follow procedures for issuing points to guests.
- Thank guests as they leave and invite them to return.
Requirements
- Basic mechanical aptitude.
- Ability to communicate in the predominant language(s) of guests.
- Basic math skills and ability to handle money.
- Experience operating a point-of-sale system.
- Ability to work in a standing position for long periods (4 to 8 hours).
- Ability to walk and be on feet for long periods (4 to 8 hours).
- Ability to safely lift and maneuver items weighing up to 25 pounds.
- Adherence to established appearance guidelines.
- Friendly, outgoing personality with a love for working with children.
