Gaming Community Manager

United Service Organizations - Arlington, VA

Full-time - Mid Level

Remote - Arlington, VA

Social Assistance

About the position

The Gaming Community Manager at the USO is a pivotal role responsible for the development and execution of community engagement and growth strategies within the gaming sector. This position is designed to enhance the USO's mission by fostering a vibrant gaming community that supports service members and their families. The Gaming Community Manager will oversee volunteers who assist with gaming programs and services, ensuring that all initiatives align with the organization's goals and values. In this role, the manager will build and execute community strategies aimed at driving growth and retention through various deliverables, including Game Ambassadors, social media content, and active gaming programs. The manager will also develop and execute key community initiatives such as community events, contests, promotions, and activation partnerships. A significant part of the job involves organizing and managing virtual community hubs utilized by USO Gaming, including platforms like Discord, Twitch, and Twitter. The Gaming Community Manager will be responsible for managing content calendars and milestones, ensuring consistent communication with cross-functional and regional teams. They will develop a content strategy that drives storytelling with both internal and external stakeholders, creating compelling product communications such as blogs and community updates. Additionally, the manager will onboard, train, and coordinate USO Gaming Volunteers to support community engagements, while also researching and developing new opportunities to engage with the core audience. Performance analysis is a critical aspect of this role, as the manager will analyze and report on content and program performance data, focusing on continuous improvement and innovation of gaming initiatives. The manager will ensure the proper execution of corporate partnership levels across all managed online platforms and provide stewardship reports upon completion of events to the Director of Global Gaming Operations. The role may also involve supporting gaming initiatives within Non-Aligned Regions and USO Afloat as assigned, along with other duties as needed.

Responsibilities

• Build and execute community strategies to drive growth and retention through various deliverables such as Game Ambassadors, social media & content, and active programs.
• Develop and execute key community initiatives including community events, contests and promotions, and activation partnerships.
• Organize and manage all virtual community hubs utilized by USO Gaming such as Discord, Twitch, and Twitter.
• Manage content calendars and milestones providing consistent communication to cross-functional and regional teams.
• Develop a content strategy to drive storytelling with internal and external stakeholders creating compelling product communications such as blogs, community updates and collaborative content with Marketing & Communications.
• On-board, train, and coordinate USO Gaming Volunteers to support community engagements.
• Research and develop new opportunities and strategies to engage with our core audience.
• Analyze and report on content and program performance data focused on continuous improvement, optimization, and innovation of gaming initiatives.
• Ensure proper execution of corporate partnership levels through all managed online platforms and provide stewardship report upon completion of all events to the Director of Global Gaming Operations.
• Support gaming within Non-Aligned Regions and USO Afloat as assigned.

Requirements

• High School diploma required; Bachelor's Degree or commensurate experience preferred.
• 3 - 5 years' experience focused on online-based events; nonprofit, project management and gaming experience.
• Experience developing and managing online gaming tournaments, social media and online communities.
• Developed organizational, business and communications skills.
• Relevant experience supporting online and in-person program and services delivery to a diverse group of individuals.
• Ability to achieve desired results while working collaboratively in a team environment.
• Strong interpersonal and problem-solving skills, with the ability to interact with USO Leadership, gaming community, general public and military audience at various levels with integrity and professionalism.
• Demonstrated initiative/self-motivation, with the ability to quickly and easily adapt to changing organizational needs.
• Proficiency with gaming computers, software and programs utilized to support online events.
• Must be a strong advocate of the USO's mission.

Benefits

• Generous paid time off, including volunteer days and military leave.
• Remarkable 401k match.
• Comprehensive benefits package.
• Opportunities for training and education reimbursement.