Gas Account Manager II

East Ohio Gas Co - Akron, OH

Full-time - Mid Level

Remote - Akron, OH

Utilities

About the position

The Gas Account Manager II at Enbridge Gas Ohio is responsible for driving business growth by expanding opportunities with residential, small, and medium industrial and commercial customers. This role serves as the primary contact for new customers and facilitates interdepartmental communications. The manager ensures compliance with technical and customer service standards while overseeing project coordination for service line and main line extensions. A strong understanding of business and technical aspects is essential for resolving issues and managing projects effectively.

Responsibilities

• Manage the department's customer information databases and project coordination in Enbridge Gas Ohio's systems.
• Ensure accurate project cost forecasting.
• Prepare cost analyses, project quotes, letters, and agreements based on regulatory and company requirements, and present them to customers.
• Coordinate to successfully meet company and customer requirements and deadlines.
• Create an excellent internal and external customer experience.
• Offer prompt resolution for open items and challenges.
• Prioritize safety in all activities.
• Establish and maintain appropriate business relationships and communication channels with internal and external customers and business partners.
• Meet or exceed compliance deadlines, assigned goals, and expectations.
• Coordinate the design, planning, and construction of residential, commercial, and light industrial main line extension and service line projects.
• Manage multiple-level professional interactions with internal and external customers and business partners in a prompt manner.
• Use appropriate sales and problem-solving practices to gain acceptance from customers and business partners.
• Find successful problem resolution for customer and company.
• Communicate vital information effectively to supervisor and appropriate organizational units; increase customer and business partner satisfaction.
• Perform other duties as requested or assigned, including special projects and process improvement efforts.

Requirements

• 6+ years of directly related experience and a related Bachelor's degree OR 8+ years of directly related experience and a related Associates degree OR 10+ years of directly related experience with a High School diploma/GED.
• Proficient understanding of distribution, gathering, and transmission natural gas system operations, SOP's, company practices, company tariff requirements, vendor contracts.
• High level of interpersonal communication and listening skills required to independently influence and motivate internal and external stakeholders.
• Expert level experience in project analysis, planning, decision making, coordination, and implementation.
• Comprehensive understanding of general business operations and financial processes.

Nice-to-haves

• Skilled in competitive intelligence including energy and business strategies and ability to develop counter strategies.
• Proficient computer application skills.
• Proficient written/oral communication and presentation skills.

Benefits

• Flexible work options including hybrid work model and variable daily schedules.
• Competitive workplace programs that offer flexibility to team members.