Gas Account Manager II

Enbridge - Akron, OH

Full-time - Mid Level

Remote - Akron, OH

Utilities

About the position

The Gas Account Manager II at Enbridge is responsible for driving business growth by expanding opportunities for Enbridge Gas Ohio. This role serves as the primary contact for new residential, small, and medium industrial and commercial customers, as well as builders and developers. The manager will oversee project coordination, ensure compliance with company procedures, and maintain strong customer relationships while managing technical and business aspects of service line projects and main line extensions.

Responsibilities

• Manage the department's customer information databases and project coordination in Enbridge Gas Ohio's systems.
• Ensure accurate project cost forecasting and prepare cost analyses, project quotes, letters, and agreements based on regulatory and company requirements.
• Coordinate to meet company and customer requirements and deadlines, creating an excellent customer experience.
• Offer prompt resolution for open items and challenges, prioritizing safety in all activities.
• Establish and maintain appropriate business relationships and communication channels with internal and external customers and business partners.
• Meet or exceed compliance deadlines, assigned goals, and expectations.
• Coordinate the design, planning, and construction of residential, commercial, and light industrial main line extension and service line projects.
• Manage multiple-level professional interactions with internal and external customers and business partners.
• Use appropriate sales and problem-solving practices to gain acceptance from customers and business partners.
• Communicate vital information effectively to supervisors and appropriate organizational units, increasing customer and business partner satisfaction.
• Perform other duties as requested or assigned, including special projects and process improvement efforts.

Requirements

• 6+ years of directly related experience and a related Bachelor's degree, OR 8+ years of directly related experience and a related Associate's degree, OR 10+ years of directly related experience with a High School diploma/GED.
• Proficient understanding of distribution, gathering, and transmission natural gas system operations, SOP's, company practices, and vendor contracts.
• High level of interpersonal communication and listening skills to influence and motivate stakeholders.
• Expert level experience in project analysis, planning, decision making, coordination, and implementation.
• Comprehensive understanding of general business operations and financial processes.

Nice-to-haves

• Skilled in competitive intelligence including energy and business strategies and ability to develop counter strategies.
• Proficient computer application skills.
• Proficient written/oral communication and presentation skills.

Benefits

• Work from home options with a flexible schedule.
• Competitive workplace programs that offer flexibility to team members.