Gas Station Team Leader

About the position

The position involves planning, directing, and supervising team members in the daily operations of various store departments. The role focuses on mentoring and coaching team members, improving customer service, driving store sales, and maintaining store standards. The individual will be responsible for staffing, training, and ensuring a positive company image through exceptional service.

Responsibilities

• Ensure a positive company image by providing courteous, friendly, and efficient service to customers and team members.
• Responsible for staffing, selection, and hiring to achieve staffing needs.
• Promote succession planning by providing career paths and identifying development needs for team members.
• Document and apply disciplinary actions and make recommendations concerning discharge.
• Responsible for P&L, achieving sales, and maintaining shrink for the department.
• Model exceptional, fast, and friendly customer service.
• Communicate the Meijer Friendly Initiative in all team meetings and conversations.
• Mentor and coach team members to ensure customer service and sales goals are exceeded.
• Ensure the team is thoroughly trained in all aspects of their jobs and have completed all required training.
• Spend the majority of time within the store communicating with customers and team members to ensure exceptional service is being delivered.
• Promote a safe work environment.
• Perform other duties as assigned.

Requirements

• High school diploma or its equivalent required.
• 2-3 years of related retail experience.
• One year of management experience.
• Rotational assignments in other areas of the store such as meat, bakery, produce, and deli; also customer service and product flow experience is helpful.
• Demonstrated ability to communicate to team members in a clear and precise manner.
• Demonstrated ability to resolve conflict by addressing root cause issues.
• Demonstrated ability to manage multiple tasks.
• Demonstrated ability to analyze financial and statistical information and make informed decisions.
• Demonstrated ability to teach suggestive selling.
• Demonstrated ability to lead an organization that practices working safely at all times.
• Demonstrated ability to mentor team members in all areas of the organization including SDITs, team members in hourly positions, and team leaders.
• Successful completion of all required certifications.

Benefits

• Weekly pay
• Scheduling flexibility
• Paid parental leave
• Paid education assistance
• Team member discount
• Development programs for advancement and career growth