Gate Guard

About the position

The Gate Guard position at Fleet Farm is a part-time role focused on providing excellent customer service and ensuring the security of the gate entrance. Gate Guards are responsible for managing traffic flow, verifying customer purchases, and assisting with loading merchandise, all while promoting company initiatives and maintaining safety standards.

Responsibilities

• Provide smooth traffic flow in and out of the gate area by providing efficient and accurate customer service.
• Ensure the facility is provided with high quality security services to protect people and property.
• Verify customer's purchase by reviewing customer's receipt and outside loading slip.
• Direct customer to the location of merchandise for proper loading.
• Follow all standard policies and procedures to help reduce shrink for the company.
• Communicate all incoming customers to Warehouse team members for timely customer interactions.
• Verify accuracy of customer loading utilizing RF unit outside loading application as well as a physical count.
• Efficiently communicate with Customer Service Department and hold all outside loading slips for customer loads that were not completely loaded.
• Inform customers of potential safety concerns regarding their load.
• Assist with assembly projects, as needed.
• Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives.

Requirements

• High School Diploma or GED preferred.
• Previous retail experience preferred.
• Basic knowledge of computer systems and ability to learn and operate a RF Unit, tablet, or other technology.
• Ability to work a flexible schedule, including days, nights, weekends, and holidays is required.