GC Retail Drum and Percussion Specialist Store 481

About the position

The Drum and Percussion Specialist at Guitar Center is responsible for providing exceptional customer service and driving sales in the Drum Shop. This role involves engaging with customers, understanding their musical needs, and recommending suitable products while maintaining a well-organized and visually appealing department.

Responsibilities

• Greet and assist customers in the Drum Department, providing excellent service throughout their shopping experience.
• Understand customers' musical needs and guide them to suitable Drum and Percussion products.
• Actively promote and sell drum gear, ensuring sales goals are met or exceeded.
• Develop and maintain a comprehensive understanding of the Drum and Percussion inventory selection to confidently recommend solutions and options to customers.
• Articulate the unique features and benefits of percussion instruments to customers, showcasing their value.
• Ensure the Drum Department is clean, organized, and merchandised according to company standards and planograms.
• Maintain accurate pricing and update displays to enhance the overall shopping experience.
• Execute daily operational tasks to ensure the Drum Department is well-maintained and ready for business.
• Monitor inventory levels, restock displays, and maintain a visually appealing and organized department.
• Participate in onboarding, certification, and ongoing education programs provided by the company.
• Attend and actively engage in vendor-provided training sessions to stay updated on industry developments.
• Foster relationships within the local drumming community and participate in external promotions to increase awareness of the store's drum business.
• Establish and maintain positive relationships with drum gear vendors and attend vendor-related events and trainings.

Requirements

• Willing to work a flexible schedule including nights, weekends, and holidays.
• Strong customer service orientation with excellent interpersonal skills.
• Intermediate to advanced knowledge of Drum and Percussion Equipment.
• Excellent attention to detail.
• Genuine interest and enthusiasm for drumming and percussion instruments.
• Previous experience in retail sales is preferred.
• Previous in-store merchandising experience preferred.