GCIB KYC Onboarding Specialist

Bank of America - Charlotte, NC

Full-time - Mid Level

Charlotte, NC

Credit Intermediation and Related Activities

About the position

The GCIB KYC Onboarding Specialist will be an integral part of the Know Your Client (KYC) Outreach teams within the Global Corporate and Investment Bank (GCIB) line of business at Bank of America. This role is crucial as it involves direct engagement with clients to fulfill KYC onboarding requirements, periodic refreshes, and remediations. The Client Outreach team acts as the frontline unit, collaborating closely with Global Corporate and Investment Bankers and Global Markets Sales to ensure compliance with the Bank's global regulatory and policy requirements regarding Client Due Diligence (CDD) documentation collection. The team is responsible for identifying and developing client connections, engaging client representatives to obtain necessary KYC documentation, and serving as a coordination point for resolving issues related to client and country-specific documentation requirements in a timely manner. In addition to ongoing document engagement, the KYC Onboarding Specialist will stay informed about global regulatory changes that may impact processes and will actively seek opportunities to enhance the client experience. The role requires a proactive approach to client engagement, ensuring that onboarding processes are completed efficiently to meet new business deadlines. The specialist will work with various stakeholders, including Bankers, Operations, and Risk teams, to determine the requirements for each client's onboarding and will serve as the key point of contact for clients and internal functions. The responsibilities also include driving ownership of client engagement, overseeing compliance with KYC processes, consolidating client feedback to improve bank processes, and ensuring timely collection of required documentation. The specialist will represent the Outreach team during audits and regulatory management, adhering to bank privacy policies while securing non-public information obtained during KYC activities. This role embraces a collaborative and output-oriented culture, requiring strong organizational skills and the ability to manage competing priorities effectively.

Responsibilities

• Work with Bankers, Ops and relevant parties to determine requirements for a given client's onboarding.
• Assign Onboarding Outreach contacts and serve as the key point of contact for relevant Clients as well as Bankers, Operations, Risk and other internal functions.
• For urgent Onboards help to swiftly remove road blocks and guide cases until their completion to ensure we meet signing deadlines.
• Be a promoter and advocate for pragmatic approaches towards KYC Onboarding requirements.
• Drive ownership of client engagement and work across Lines of Business to close relationship coverage gaps, if any.
• Drive the organization and recording of client contacts in appropriate systems of record.
• Own any requirements as it relates to client-related discussions in internal governance routines within the FLU and those governed by support partners.
• Oversee and resolve the risks and impacts of non-compliance with KYC processes, including restrictions, closures and associated business growth impacts.
• Consolidate client feedback on policy, requirements and/or jurisdictional nuances where given to help improve the Bank's processes across lines of business and regions.
• Raise process issues and improvements that collectively help our clients.
• Partner with colleagues in Banking, Sales, FLU COOs, FLU Change, FLU Business Controls, Operations, and other groups as needed.
• Review clients for appropriate activity and liaise with Bankers on whether relationships with specific entities should continue.
• Own the Outreach of KYC Onboarding and review the appropriateness of any re-onboarding where appropriate.
• Own timely collection of client required documentation, including follow up where needed.
• Ensure voice of the client is heard while adhering to policies, laws, rules and regulations.
• Consider, propose or feedback on potential client portals or improved methods of interaction.
• Own performance metrics, and ensure any exceptions are resolved within required timeframes.
• Master customer due diligence (CDD) requirements and guide clients as needed to comply.
• Drive the collection of enhanced customer due diligence (ECDD) requirements and guide clients as needed to comply.
• Represent Outreach on exam/audit/regulatory management from a FLU perspective, where needed.
• Adhere to bank privacy policies in securing non-public information obtained as part of KYC activities.
• Ensure hiring and mobility adhere to the KYC FLU location strategy.

Requirements

• Bachelor's degree or equivalent experience.
• 4+ years experience in a client facing role within the financial services or a related industry.
• Knowledge of AML CDD policy and standards, industry practices in AML CDD, including legal entities in global jurisdictions.
• Demonstrable ability to work across lines of business, regions and global client groups.
• Excellent interpersonal skills for motivation, collaboration and encouragement.
• Strong organizational skills and ability to prioritize and manage competing priorities with excellent attention to detail.
• Excellent proficiency using Microsoft office products, particularly Microsoft PowerPoint, Excel, Word.

Nice-to-haves

• Certified Anti-Money Laundering Specialist (CAMS).
• Additional languages desirable: German, French, Italian, Spanish, Mandarin, Korean, Japanese.