GCIB KYC Onboarding Specialist

Unclassified - New York, NY

Full-time - Mid Level

New York, NY

About the position

The candidate will be a part of the Know Your Client (KYC) Outreach teams within the Global Corporate and Investment Bank (GCIB) line of business. The Client Outreach team serves as the front line unit that collaborates with clients to meet KYC onboarding requirements, periodic refreshes, and remediations. This team works closely with Global Corporate and Investment Bankers and Global Markets Sales to support the Bank's global regulatory and policy requirements related to Client Due Diligence (CDD) documentation collection, with assistance from Operations and Global Financial Crimes Risk teams. The team is responsible for identifying and developing client connections, engaging client representatives to obtain KYC documentation, and acting as a coordination point for resolving issues and challenges related to client and country-specific documentation requirements in a timely manner. In addition to ongoing document engagement, team members stay informed about global regulatory changes that could influence processes and identify opportunities to enhance the client experience. The GCIB KYC Onboarding Specialist (KOS) teams engage with clients across various business sectors and regions to meet KYC requirements for onboarding in a timely manner, ensuring compliance with new business deadlines. The role involves working with Bankers, Operations, and relevant parties to determine requirements for client onboarding, assigning outreach contacts, and serving as the key point of contact for clients and internal functions. The KYC Onboarding Specialist will also help remove roadblocks for urgent onboarding cases, advocate for pragmatic approaches to KYC requirements, and drive ownership of client engagement across lines of business. The role requires overseeing and resolving risks and impacts of non-compliance with KYC processes, consolidating client feedback on policies, and raising process issues that can improve the Bank's operations. The KYC Onboarding Specialist will also be responsible for timely collection of required documentation, ensuring adherence to policies and regulations, and representing Outreach on exam/audit/regulatory management from a Front Line Unit perspective. The position embraces a collaborative and output-oriented culture, focusing on enhancing the client experience while maintaining compliance with KYC regulations.

Responsibilities

• Work with Bankers, Ops and relevant parties to determine requirements for a given client's onboarding.
• Assign Onboarding Outreach contacts and serve as the key point of contact for relevant Clients as well as Bankers, Operations, Risk and other internal functions.
• For urgent Onboards, help to swiftly remove road blocks and guide cases until their completion to ensure we meet signing deadlines.
• Be a promoter and advocate for pragmatic approaches towards KYC Onboarding requirements.
• Drive ownership of client engagement and work across Lines of Business to close relationship coverage gaps, if any.
• Drive the organization and recording of client contacts in appropriate systems of record.
• Own any requirements as it relates to client-related discussions in internal governance routines within the FLU and those governed by support partners.
• Oversee and resolve the risks and impacts of non-compliance with KYC processes, including restrictions, closures and associated business growth impacts.
• Consolidate client feedback on policy, requirements and/or jurisdictional nuances to help improve the Bank's processes across lines of business and regions.
• Raise process issues and improvements that collectively help our clients.
• Partner with colleagues in Banking, Sales, FLU COOs, FLU Change, FLU Business Controls, Operations, and other groups as needed.
• Review clients for appropriate activity and liaise with Bankers on whether relationships with specific entities should continue.
• Own the Outreach of KYC Onboarding and review the appropriateness of any re-onboarding where appropriate.
• Own timely collection of client required documentation, including follow up where needed.
• Ensure the voice of the client is heard while adhering to policies, laws, rules and regulations.
• Consider, propose or feedback on potential client portals or improved methods of interaction.
• Own performance metrics, and ensure any exceptions are resolved within required timeframes.
• Master customer due diligence (CDD) requirements and guide clients as needed to comply.
• Drive the collection of enhanced customer due diligence (ECDD) requirements and guide clients as needed to comply.
• Represent Outreach on exam/audit/regulatory management from a FLU perspective, where needed.
• Adhere to bank privacy policies in securing non-public information obtained as part of KYC activities.
• Ensure hiring and mobility adhere to the KYC FLU location strategy.

Requirements

• Bachelor's degree or equivalent experience.
• 4+ years experience in a client facing role within the financial services or a related industry.
• Knowledge of AML CDD policy and standards, industry practices in AML CDD, including legal entities in global jurisdictions.
• Demonstrate a strong client focus.
• Demonstrable ability to work across lines of business, regions and global client groups.
• Understand how the client book fits into the overall business growth strategy.
• Ability to initiate and build strong relationships with all levels of the organization.
• Excellent interpersonal skills for motivation, collaboration and encouragement.
• Professional demeanor: demonstrating patience, composure, and positive attitude.
• Problem solving and decision making skills: thinking analytically, using diverse research skills, applying past experiences to problem resolution.
• Flexibility and adeptness: handling multiple projects and daily tasks, adjusting to a changing environment.
• Initiative: identify process improvements, demonstrate a 'self-starter' behavior and a willingness to help others.
• Strong organizational skills and ability to prioritize and manage competing priorities with excellent attention to detail.
• Excellent proficiency using Microsoft Office products, particularly Microsoft PowerPoint, Excel, Word.

Nice-to-haves

• Certified Anti-Money Laundering Specialist (CAMS)
• Additional languages desirable: German, French, Italian, Spanish, Mandarin, Korean, Japanese.

Benefits

• Competitive benefits to support physical, emotional, and financial well-being.
• Opportunities to learn, grow and make an impact.
• Flexible working arrangements depending on the role.