GCIB KYC Onboarding Specialist

$100,000 - $262,600/Yr

Merrill Corporation - Fort Worth, TX

Full-time - Mid Level

Fort Worth, TX

Primary Metal Manufacturing

About the position

The GCIB KYC Onboarding Specialist (KOS) role is part of the Know Your Client (KYC) Outreach teams within the Global Corporate and Investment Bank (GCIB). This position focuses on engaging with clients to meet KYC onboarding requirements, periodic refreshes, and remediations. The KOS team collaborates closely with various internal stakeholders to ensure compliance with regulatory requirements while enhancing the client experience. The role involves managing client relationships, resolving documentation challenges, and driving improvements in KYC processes.

Responsibilities

• Work with Bankers, Ops and relevant parties to determine requirements for a given client's onboarding.
• Assign Onboarding Outreach contacts and serve as the key point of contact for relevant Clients as well as Bankers, Operations, Risk and other internal functions.
• Help to swiftly remove road blocks for urgent Onboards and guide cases until their completion to meet signing deadlines.
• Promote pragmatic approaches towards KYC Onboarding requirements.
• Drive ownership of client engagement and work across Lines of Business to close relationship coverage gaps.
• Organize and record client contacts in appropriate systems of record.
• Oversee and resolve risks and impacts of non-compliance with KYC processes.
• Consolidate client feedback on policy, requirements and jurisdictional nuances to improve Bank processes.
• Raise process issues and improvements that collectively help clients.
• Partner with colleagues in Banking, Sales, FLU COOs, FLU Change, FLU Business Controls, Operations, and other groups as needed.
• Review clients for appropriate activity and liaise with Bankers on relationship continuance.
• Own the Outreach of KYC Onboarding and review appropriateness of re-onboarding.
• Ensure timely collection of client required documentation, including follow-up where needed.
• Ensure the voice of the client is heard while adhering to policies, laws, rules and regulations.
• Propose or provide feedback on potential client portals or improved methods of interaction.
• Own performance metrics and ensure exceptions are resolved within required timeframes.
• Master customer due diligence (CDD) requirements and guide clients to comply.
• Drive the collection of enhanced customer due diligence (ECDD) requirements and guide clients to comply.
• Represent Outreach on exam/audit/regulatory management from a FLU perspective, where needed.
• Adhere to bank privacy policies in securing non-public information obtained as part of KYC activities.
• Ensure hiring and mobility adhere to the KYC FLU location strategy.

Requirements

• Bachelor's degree or equivalent experience.
• 4+ years experience in a client facing role within the financial services or a related industry.
• Strong client focus and ability to work across lines of business, regions, and global client groups.
• Understanding of how the client book fits into the overall business growth strategy.
• Ability to initiate and build strong relationships with all levels of the organization.
• Excellent interpersonal skills for motivation, collaboration, and encouragement.
• Demonstrated problem-solving and decision-making skills.
• Flexibility in handling multiple projects and adapting to a changing environment.
• Strong organizational skills and ability to prioritize and manage competing priorities with excellent attention to detail.
• Excellent proficiency using Microsoft Office products, particularly PowerPoint, Excel, and Word.

Nice-to-haves

• Certified Anti-Money Laundering Specialist (CAMS).
• Knowledge of AML CDD policy and standards, industry practices in AML CDD, including legal entities in global jurisdictions.
• Additional languages desirable: German, French, Italian, Spanish, Mandarin, Korean, Japanese.

Benefits

• Industry-leading benefits access.
• Paid time off resources and support.
• Discretionary incentive eligibility based on performance.