GCIB KYC Onboarding Specialist

Disability Solutions - Charlotte, NC

Full-time

Charlotte, NC

Administrative and Support Services

About the position

The KYC Outreach team is an integral part of the Global Corporate and Investment Bank (GCIB) line of business, focusing on Know Your Client (KYC) onboarding requirements, periodic refreshes, and remediations. This team serves as the front line unit that collaborates closely with Global Corporate and Investment Bankers and Global Markets Sales to ensure compliance with the Bank's global regulatory and policy requirements related to Client Due Diligence (CDD) documentation collection. The team is responsible for identifying and developing client connections, engaging client representatives to obtain necessary KYC documentation, and acting as a coordination point for resolving issues related to client and country-specific documentation requirements in a timely manner. In addition to ongoing document engagement, team members must stay informed about global regulatory changes that could impact processes and identify opportunities to enhance the client experience. The GCIB KYC Onboarding Specialist (KOS) teams engage with clients across various business sectors and regions to meet KYC requirements promptly, ensuring that new business deadlines are met. The role involves working with Bankers, Operations, and other relevant parties to determine onboarding requirements for clients, assigning outreach contacts, and serving as the key point of contact for clients and internal functions. The KYC Outreach team is also responsible for swiftly removing roadblocks for urgent onboarding cases, promoting pragmatic approaches to KYC requirements, and driving ownership of client engagement. They must oversee and resolve risks associated with non-compliance with KYC processes, consolidate client feedback to improve bank processes, and ensure timely collection of required documentation. The role requires a strong focus on customer due diligence (CDD) and enhanced customer due diligence (ECDD) requirements, guiding clients to comply while adhering to policies and regulations. Team members must also represent Outreach during audits and regulatory management, ensuring adherence to bank privacy policies and the KYC FLU location strategy. A collaborative and output-oriented culture is essential for success in this role.

Responsibilities

• Work with Bankers, Ops and relevant parties to determine requirements for a given client's onboarding.
• Assign Onboarding Outreach contacts and serve as the key point of contact for relevant Clients as well as Bankers, Operations, Risk and other internal functions.
• For urgent Onboards, help to swiftly remove road blocks and guide cases until their completion to ensure we meet signing deadlines.
• Be a promoter and advocate for pragmatic approaches towards KYC Onboarding requirements.
• Drive ownership of client engagement and work across Lines of Business to close relationship coverage gaps, if any.
• Drive the organization and recording of client contacts in appropriate systems of record.
• Own any requirements as it relates to client-related discussions in internal governance routines within the FLU and those governed by support partners.
• Oversee and resolve the risks and impacts of non-compliance with KYC processes, including restrictions, closures and associated business growth impacts.
• Consolidate client feedback on policy, requirements and/or jurisdictional nuances to help improve the Bank's processes across lines of business and regions.
• Raise process issues and improvements that collectively help our clients.
• Partner with colleagues in Banking, Sales, FLU COOs, FLU Change, FLU Business Controls, Operations, and other groups as needed.
• Review clients for appropriate activity and liaise with Bankers on whether relationships with specific entities should continue.
• Own the Outreach of KYC Onboarding and review the appropriateness of any re-onboarding where appropriate.
• Own timely collection of client required documentation, including follow up where needed.
• Ensure the voice of the client is heard while adhering to policies, laws, rules and regulations.
• Consider, propose or feedback on potential client portals or improved methods of interaction.
• Own performance metrics, and ensure any exceptions are resolved within required timeframes.
• Master customer due diligence (CDD) requirements and guide clients as needed to comply.
• Drive the collection of enhanced customer due diligence (ECDD) requirements and guide clients as needed to comply.
• Represent Outreach on exam/audit/regulatory management from a FLU perspective, where needed.
• Adhere to bank privacy policies in securing non-public information obtained as part of KYC activities.
• Ensure hiring and mobility adhere to the KYC FLU location strategy.

Requirements

• Bachelor's degree or equivalent experience.
• 4+ years experience in a client facing role within the financial services or a related industry.
• Knowledge of AML CDD policy and standards, industry practices in AML CDD, including legal entities in global jurisdictions.
• Demonstrate a strong client focus.
• Demonstrable ability to work across lines of business, regions and global client groups.
• Understand how the client book fits into the overall business growth strategy.
• Ability to initiate and build strong relationships with all levels of the organization.
• Excellent interpersonal skills for motivation, collaboration and encouragement.
• Professional demeanor, demonstrating patience, composure, and a positive attitude.
• Problem solving and decision making skills, thinking analytically and applying past experiences to problem resolution.
• Flexibility and adeptness in handling multiple projects and daily tasks, adjusting to a changing environment.
• Initiative to identify process improvements and demonstrate a self-starter behavior.
• Strong organizational skills and ability to prioritize and manage competing priorities with excellent attention to detail.
• Excellent proficiency using Microsoft Office products, particularly Microsoft PowerPoint, Excel, and Word.

Nice-to-haves

• Certified Anti-Money Laundering Specialist (CAMS)
• Additional languages desirable: German, French, Italian, Spanish, Mandarin, Korean, Japanese.