GCM Client Administrator III - Loan Agency

M&T Bank - Rutland, MA

Full-time

Rutland, MA

Credit Intermediation and Related Activities

About the position

The Loan Agency team within the Loan Market Solutions Division at M&T Bank is responsible for providing third-party Administrative and Collateral Agent services to institutional clients in the syndicated and private credit loan space. This role involves managing daily loan servicing tasks, ensuring high-quality client service, and contributing to continuous process improvement in a fast-paced environment with opportunities for career advancement.

Responsibilities

• Daily loan administration including transaction onboarding, debt service payments, loan fundings, loan reprices, amendments, and terminations.
• Resolve discrepancies and review trade documents for execution, processing executed trades in the loan system.
• Partner with relationship managers and other internal parties to oversee the portfolio, resolve issues, and foster client relationships.
• Liaise with clients and external parties, providing excellent customer service and timely responses to client requests and questions.
• Assist with additional special projects and initiatives as requested.
• Understand and adhere to the Company's risk and regulatory standards, policies, and controls, identifying risk-related issues for escalation to management.
• Promote an environment that supports diversity and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points and addressing issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Requirements

• Combined minimum of 4 years' higher education and/or work experience, including a minimum of 5 years relevant work experience with direct client contact.
• Strong focus on customer service and satisfaction.
• Strong verbal and written communication skills.

Nice-to-haves

• Bachelor's degree focused on Finance, Business, Economics, or Accounting and a minimum of 5 years relevant work experience with direct client contact.
• Experience with Loan Agency or LoanIQ.
• CCTS (Certified Corporate Trust Specialist) certification if corporate trust focus.
• Strong skills in pertinent software applications, with the ability to learn new applications.
• Experience working in a team environment.
• Strong interpersonal skills with the ability to build significant trust with clients.
• Self-confident with a proven ability to work well with highly capable and successful individuals.
• Strong analytical ability.
• Demonstrated ability to develop strong working relationships with administrative support areas appropriate to the business unit.
• Experience contributing to positive working relationships and maintaining integrity and professionalism.

Benefits

• Competitive pay based on knowledge, skills, and experience.
• Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.