GCS Instructional Designer

Stubhub - Atlanta, GA

Full-time - Mid Level

Atlanta, GA

Administrative and Support Services

About the position

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we're here to delight them from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform worldwide. In this role, we are looking for a creative and strategic thinker who will design, develop, and implement impactful training solutions. The Instructional Designer role plays a pivotal part in shaping employee development, empowering our customer service team with the skills and knowledge to deliver exceptional fan experience. We aim to be recognized as the best and most trusted customer experience brand in the world! This Full-Time position may require weekend, holiday, daytime, and/or evening hours. This role will begin as in-office 5 days per week for the first 3-6 months and then will shift to in-office 3 days per week to ensure cross-functional collaboration.

Responsibilities

• Conduct needs analyses to identify performance gaps and areas for training development.
• Partner with subject matter experts to gather, structure, and translate complex information into engaging learning experiences.
• Design and develop instructional materials, including e-learning modules, simulations, job aids, assessments, videos, and other resources, adhering to adult learning principles.
• Manage and execute training projects, ensuring timely delivery and alignment with overall goals.
• Evaluate the effectiveness and retention of training programs using a variety of metrics and recommend changes for improvement.
• Maintain up-to-date knowledge of instructional design trends and best practices.

Requirements

• 2+ years of experience in instructional design or a related field.
• Experience with communications (i.e., memos, newsletters, etc.), graphic design, and authoring tools (i.e., Microsoft Suite, Adobe Suite, Articulate Storyline, Web 2.0, etc.).
• Experience with adult learning principles and methodologies.
• Experience in a fast-paced environment with the ability to prioritize and meet deadlines.
• Experience designing and developing training programs for customer service or call center environments is preferred.
• Familiarity with Learning Management Systems (LMS) preferred.

Nice-to-haves

• Experience with e-learning authoring tools (e.g., Articulate Storyline, Adobe Captivate, etc.).
• Experience in a call center environment.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance