GCS Jr. Instructional Designer

Stubhub - Atlanta, GA

Full-time - Entry Level

Atlanta, GA

Administrative and Support Services

About the position

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we're here to delight them from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform worldwide. In this role, we are looking for someone who is detail-oriented, passionate about learning, has a strong aptitude for making complex information easy to understand, and possesses excellent written and verbal communication skills. The Jr. Instructional Designer role focuses on crafting clear, engaging learning materials (communications, huddles, microlearning) for our Global Customer Service team, working collaboratively to prioritize, design, and deliver content quickly. We aim to be recognized as the best and most trusted customer experience brand in the world! This Full-Time position may require weekend, holiday, daytime, and/or evening hours. This role will begin as in-office 5 days per week for the first 3-6 months and then will shift to in-office 3 days per week to ensure cross-functional collaboration.

Responsibilities

• Creates engaging, interactive activities and content that enhance retention and skill transfer; maintain and enhance existing content.
• Manage and execute training projects, ensuring timely delivery and alignment with overall goals.
• Develops and maintains positive relationships with stakeholders and subject matter experts involved in design and development to solve business problems.
• Develops knowledge of processes and procedures to become a recognized source of information internally.
• Positively frames problems and is enthusiastic about the team's success over individual recognition; positively cultivates a fan-first culture of delight.
• To maintain expertise, assist with customer service volumes via chat, phone, and email maintaining performance standards set for contact handling.

Requirements

• Experience with communications (i.e., memos, newsletters, etc.), graphic design, and authoring tools (i.e., Microsoft Suite, Adobe Suite, Articulate Storyline, Web 2.0, etc.).
• Experience with developing learning materials like presentations, job aids, eLearning modules, or other training materials.
• Experience in a fast-paced environment with the ability to prioritize and meet deadlines.
• Familiarity with adult learning principles and methodologies.
• Familiarity with Learning Management Systems (LMS) preferred.

Nice-to-haves

• Detail Oriented: Demonstrates a meticulous attention to detail in content creation, ensuring accuracy and consistency in communication of business policy and procedure.
• Driven: Demonstrates organization, planning, and time management skills with the ability to manage multiple initiatives and timelines to meet deadlines, while remaining flexible to adapt to business needs.
• Communication: Effective verbal and written communication skills and the ability to adapt communication styles to suit different audiences.
• Self-development: Ability to innovate, learn, and adjust to meet the position's needs. Actively seeking new ways to grow and be challenged using both formal and informal development channels.

Benefits

• Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you can scale your career.
• Top Tier Compensation Package: Enjoy a rewarding compensation package that includes premier benefits, aligning with our commitment to recognizing and valuing your contributions.
• Paid Time Off: Generous Paid Time Off, allowing you to manage your schedule and recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package featuring 401k and premium Health, Vision, and Dental Insurance options.
• Team-Building Events: Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere for celebrating your professional and personal growth.