GCS Mol Labs Specialist - Application/Scientist

$78,500 - $145,700/Yr

Roche - Pleasanton, CA

Full-time - Entry Level

Pleasanton, CA

10,001+ employees

Chemical Manufacturing

About the position

The GCS Mol Labs Specialist - Application/Scientist role at Roche involves providing technical support for on-market products, performing second-level troubleshooting, and supporting both internal and external customer requests. The position requires participation in design reviews, documentation updates, and training sessions, all aimed at ensuring high-quality service and support for healthcare products.

Responsibilities

• Follows established Roche Quality system procedures in execution of work.
• Provides on-market support by addressing technical product support inquiries independently, with occasional guidance from senior members of the team.
• Participates in and may lead design review teams to provide service and support perspective, reviews and approves design change content, and assists in and/or creates the required deliverables.
• Creates/revises curriculum for training sessions and delivers training to small groups.
• Supports service requirements on development projects and creates service and user documentation for internal/external training prior to launch of new products and for on-market products as needs arise.
• Utilizes project management fundamentals to ensure assigned projects are completed properly and on time.

Requirements

• Bachelor's degree in Medical Technology, Microbiology, Information Technology or related discipline or equivalent work experience.
• 2 years of progressive experience, with prior experience with industry or diagnostics products.

Nice-to-haves

• 1 year of experience in technical support (field or customer-facing role incorporating experience with troubleshooting and training) or equivalent.
• Hands-on experience with NGS technologies, PCR-based methodologies and/or Hybridization-based target enrichment.
• Project Management experience.
• Experience with secondary/tertiary analysis of NGS data, interpretation of public annotation databases, tools (BLAST, Bowtie, Clustal, etc.), and common algorithms for evaluating sequencing data.
• Experience working with global cross-functional teams.
• Strong communication, organizational, and logical thinking skills.

Benefits

• Eligible for incentive compensation based on the applicable Incentive Compensation Plan for the role.