Gear Advisor II

About the position

Join the Jam at Guitar Center as a Gear Advisor II! This position is perfect for those who are passionate about music and want to turn that passion into a rewarding career. At Guitar Center, we are not just about selling instruments; we are about creating possibilities and spreading the joy of music. Our team is a diverse mix of music enthusiasts, each bringing their unique sound to the team. We are on a mission to nurture lifelong musicians and provide an exceptional customer experience.

Responsibilities

• Customer Engagement: Dive into calls, build rapport, and create a personalized sales experience.
• Digital Engagement: Utilize platforms to showcase products and enhance the virtual shopping experience for customers.
• Product Expertise: Guide customers with extensive knowledge of premium musical instruments, showcasing unique features and benefits.
• Sales Generation: Hit targets, upsell, provide interactive virtual sales consultations, and build a book of business.
• Maintain a Student Mindset: Show eagerness to learn, openness to feedback, and a resourceful approach to problem-solving.
• Demonstrate Confidence: Use assertive communication and a collaborative approach to enhance overall effectiveness.
• Perform additional duties as assigned.

Requirements

• Passion for Music: Positive vibes and a strong commitment to customer satisfaction.
• Success Driven: Thrive in a fast-paced digital sales environment and exceed expectations.
• Results Driven: Proven track record in sales and building lasting customer relationships.
• Music Credentials: Experience in music, whether as a seasoned pro or a recent graduate.
• Strong Communication: Ability to engage with customers and collaborate with teammates effectively.