Gear Specialist

Summit Electric Supply - Irving, TX

Full-time

Irving, TX

Merchant Wholesalers, Durable Goods

About the position

The position at Summit Electric Supply involves providing technical expertise and support to the sales team, serving as a technical lead, and managing customer accounts. The role requires a deep understanding of product capabilities and market conditions, along with a strong commitment to customer service and operational efficiency.

Responsibilities

• Provide technical expertise to sales and support team.
• Serve as technical lead to other inside sales professionals.
• May manage a limited number of customer accounts.
• Thoroughly understand all product capabilities, features and benefits as well as Summit's market conditions, product warranties and services.
• Assist customers over the phone or via internet with orders, quotations and product questions.
• Proactively follow up on customer orders, challenges and needs.
• Resolve customer concerns and issues as efficiently and effectively as possible.
• Qualify opportunities, based on market conditions and technical scope.
• Accurately enter orders and type quotations.
• Maintain project files.
• Expedite order process.

Requirements

• 5+ years' experience quotation complex switchgear packages for an electrical distributor, switchgear manufacturer, or panel shop.
• High level of mechanical aptitude and technical understanding.
• Proficient in Microsoft Word, Excel, Adobe Acrobat, Bid Manager and similar programs.
• Strong customer service orientation - both external and internal.
• Must be extremely well organized with a strong 'attention to detail' approach to work.
• Excellent interpersonal and communication skills, both oral and written.
• Time management - ability to organize and manage multiple priorities and meet deadlines.
• Flexibility - ability to effectively adapt to change.
• Must be self-directed and able to complete complex tasks with little supervision or guidance.
• Proven 'do whatever it takes' attitude.
• Unwavering commitment to Summit's values and mission.
• High school diploma or GED.

Nice-to-haves

• College degree strongly preferred.
• Previous experience in the electrical industry.
• Previous successful experience in SAP is preferred.
• Advanced knowledge of Bid Manager, AutoCAD.
• Basic Understanding of One-Line and Ladder diagrams.