Best Buy - Morgantown, WV
posted about 2 months ago
Full-time
Morgantown, WV
Furniture, Home Furnishings, Electronics, and Appliance Retailers
About the position
The Geek Squad Advanced Repair Agent is responsible for identifying and providing technology-related solutions to meet customer needs, ensuring that every customer receives exceptional service. This role involves diagnosing technology issues, offering recommendations, and creating a supportive environment for customers through effective communication and teamwork.
Responsibilities
- Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs.
- Understands the importance of the customer experience when performing diagnostic discoveries, making recommendations, and protecting customer devices both in-person and by phone.
- Establishes and maintains consistent rhythms for timely follow-up and ensures deliverables are met or exceeded.
- Partners with other team members to ensure consistent and accurate documentation of customer requests and repairs.
Requirements
- 6+ months experience diagnosing, troubleshooting, or repairing technology products
- Experience actively using and learning about consumer electronics
- Strong ability to prioritize and multi-task in a fast-paced environment
- Ability to work a flexible schedule inclusive of holidays, nights and weekends.
