Geek Squad Advanced Repair Agent

Best Buy - Winchester, VA

Full-time

Winchester, VA

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Geek Squad Advanced Repair Agent at Best Buy plays a crucial role in providing technology-related solutions to customers. This position is centered around identifying customer needs and ensuring that every customer receives the attention and service they deserve. The agent is responsible for creating a supportive environment by engaging with customers through effective communication, which includes asking pertinent questions, actively listening, and taking detailed notes. This role requires a collaborative approach, as agents partner with other team members to enhance the customer experience and ensure that all requests and repairs are documented accurately. In this position, agents will diagnose various technology issues through a series of troubleshooting activities, utilizing specialty software and their technical expertise. The Geek Squad Advanced Repair Agent is not only passionate about technology but also dedicated to leveraging their skills to foster positive interactions with customers. This involves solving a wide range of software and hardware issues, thereby contributing to the overall mission of Best Buy to build long-term relationships with customers. The agent must be proactive in following up with customers, ensuring that all deliverables are met or exceeded, and maintaining a consistent rhythm in their workflow. At Best Buy, the emphasis is on delivering a world-class experience tailored to each customer's unique needs. The Geek Squad Advanced Repair Agent is expected to embody this philosophy by driving a positive customer experience, demonstrating empathy, and providing effective solutions. This role is essential in maintaining the high standards of service that Best Buy is known for, and it requires a commitment to continuous learning and adaptation in a fast-paced environment.

Responsibilities

• Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs.
• Understands the importance of the customer experience when performing diagnostic discoveries, making recommendations, and protecting customer devices both in-person and by phone.
• Establishes and maintains consistent rhythms for timely follow-up and ensures deliverables are met or exceeded.
• Partners with other team members to ensure consistent and accurate documentation of customer requests and repairs.

Requirements

• 6+ months experience diagnosing, troubleshooting, or repairing technology products
• Experience actively using and learning about consumer electronics
• Strong ability to prioritize and multi-task in a fast-paced environment
• Ability to work a flexible schedule inclusive of holidays, nights and weekends