Best Buy - Denver, CO
posted about 2 months ago
Part-time - Entry Level
Denver, CO
Furniture, Home Furnishings, Electronics, and Appliance Retailers
About the position
The Geek Squad Advanced Repair Agent is responsible for identifying and providing technology-related solutions to meet customer needs, ensuring that every customer receives the necessary support. This role involves creating a supportive environment through effective communication, detailed note-taking, and collaboration with team members. Agents are tasked with diagnosing technology issues using various troubleshooting methods and specialty software, all while fostering positive customer interactions by resolving software and hardware problems.
Responsibilities
- Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs.
- Understands the importance of the customer experience when performing diagnostic discoveries, making recommendations, and protecting customer devices both in-person and by phone.
- Establishes and maintains consistent rhythms for timely follow-up and ensures deliverables are met or exceeded.
- Partners with other team members to ensure consistent and accurate documentation of customer requests and repairs.
Requirements
- 6+ months experience diagnosing, troubleshooting, or repairing technology products
- Experience actively using and learning about consumer electronics
- Strong ability to prioritize and multi-task in a fast-paced environment
- Ability to work a flexible schedule inclusive of holidays, nights and weekends.
