Geek Squad Advanced Repair Agent

$36,712 - $53,685/Yr

Best Buy - Seattle, WA

Full-time

Seattle, WA

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Geek Squad Advanced Repair Agent plays a crucial role in providing technology-related solutions to customers at Best Buy. This position focuses on diagnosing and resolving software and hardware issues while ensuring a positive customer experience. Agents are expected to build relationships with customers, understand their needs, and offer tailored recommendations, all while maintaining a supportive environment.

Responsibilities

• Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs.
• Understands the importance of the customer experience when performing diagnostic discoveries, making recommendations, and protecting customer devices both in-person and by phone.
• Establishes and maintains consistent rhythms for timely follow-up and ensures deliverables are met or exceeded.
• Partners with other team members to ensure consistent and accurate documentation of customer requests and repairs.

Requirements

• 6+ months experience diagnosing, troubleshooting, or repairing technology products
• Experience actively using and learning about consumer electronics
• Strong ability to prioritize and multi-task in a fast-paced environment
• Ability to work a flexible schedule inclusive of holidays, nights and weekends.