Geek Squad Advanced Repair Agent

$32,864 - $47,736/Yr

Best Buy - Burbank, IL

Part-time - Entry Level

Burbank, IL

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Geek Squad Advanced Repair Agent is responsible for identifying and providing technology-related solutions to meet customer needs. This role emphasizes creating a supportive environment for customers through effective communication and technical troubleshooting, ensuring a positive customer experience while addressing various software and hardware issues.

Responsibilities

• Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs.
• Understands the importance of the customer experience when performing diagnostic discoveries, making recommendations, and protecting customer devices both in-person and by phone.
• Establishes and maintains consistent rhythms for timely follow-up and ensures deliverables are met or exceeded.
• Partners with other team members to ensure consistent and accurate documentation of customer requests and repairs.

Requirements

• 6+ months experience diagnosing, troubleshooting, or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Strong ability to prioritize and multi-task in a fast-paced environment.
• Ability to work a flexible schedule inclusive of holidays, nights, and weekends.