Geek Squad Advanced Repair Agent

$34,112 - $49,650/Yr

Best Buy - Marlborough, MA

Part-time - Entry Level

Marlborough, MA

10,001+ employees

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Geek Squad Advanced Repair Agent is responsible for identifying and providing technology-related solutions to meet customer needs. This role emphasizes creating a supportive environment for customers through effective communication and technical troubleshooting, ensuring that all customers receive the assistance they require.

Responsibilities

• Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs.
• Understands the importance of the customer experience when performing diagnostic discoveries, making recommendations, and protecting customer devices both in-person and by phone.
• Establishes and maintains consistent rhythms for timely follow-up and ensures deliverables are met or exceeded.
• Partners with other team members to ensure consistent and accurate documentation of customer requests and repairs.

Requirements

• 6+ months experience diagnosing, troubleshooting, or repairing technology products
• Experience actively using and learning about consumer electronics
• Strong ability to prioritize and multi-task in a fast-paced environment
• Ability to work a flexible schedule inclusive of holidays, nights and weekends.