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Geek Squad Advanced Repair Agent
Best Buy - Seattle, WA
posted 2 months ago
About the position
The Geek Squad Advanced Repair Agent plays a crucial role in providing technology-related solutions to customers, ensuring that their needs are met and that they receive exceptional service. This position involves diagnosing technology issues, offering recommendations, and creating a supportive environment for customers through effective communication and teamwork. The agent is expected to leverage their technical skills to resolve a variety of software and hardware problems, contributing to a positive customer experience.
Responsibilities
- Drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for customer needs.
- Perform diagnostic discoveries, make recommendations, and protect customer devices both in-person and by phone.
- Establish and maintain consistent rhythms for timely follow-up and ensure deliverables are met or exceeded.
- Partner with other team members to ensure consistent and accurate documentation of customer requests and repairs.
Requirements
- 6+ months experience diagnosing, troubleshooting, or repairing technology products.
- Experience actively using and learning about consumer electronics.
- Strong ability to prioritize and multi-task in a fast-paced environment.
- Ability to work a flexible schedule inclusive of holidays, nights, and weekends.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life and AD&D insurance
- Disability insurance
- 401(k) plan
- Employee discount
- 11 days paid time off
- Paid leave
- Caregiver pay
- 7 paid holidays
- Stock purchase plan
- Incentive pay
