Geek Squad Advanced Repair Agent

$31,200 - $40,518/Yr

Best Buy - Davenport, IA

Part-time - Entry Level

Davenport, IA

10,001+ employees

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Geek Squad Advanced Repair Agent is responsible for providing technology-related solutions to customers, ensuring that their needs are met through effective communication and technical expertise. This role involves diagnosing and troubleshooting various technology issues, creating a supportive environment for customers, and collaborating with team members to deliver exceptional service.

Responsibilities

• Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs.
• Understands the importance of the customer experience when performing diagnostic discoveries, making recommendations, and protecting customer devices both in-person and by phone.
• Establishes and maintains consistent rhythms for timely follow-up and ensures deliverables are met or exceeded.
• Partners with other team members to ensure consistent and accurate documentation of customer requests and repairs.

Requirements

• 6+ months experience diagnosing, troubleshooting, or repairing technology products
• Experience actively using and learning about consumer electronics
• Strong ability to prioritize and multi-task in a fast-paced environment
• Ability to work a flexible schedule inclusive of holidays, nights and weekends.