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Geek Squad Advanced Repair Agent
$32,864 - $47,736/Yr
Best Buy - Mission Viejo, CA
posted 2 months ago
Part-time - Entry Level
Mission Viejo, CA
Furniture, Home Furnishings, Electronics, and Appliance Retailers
About the position
The Geek Squad Advanced Repair Agent is responsible for identifying and providing technology-related solutions to meet customer needs, ensuring that every customer receives exceptional service. This role involves diagnosing technology issues, utilizing troubleshooting techniques, and fostering a supportive environment for customers through effective communication and collaboration with team members.
Responsibilities
- Drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs.
- Understand the importance of the customer experience when performing diagnostic discoveries, making recommendations, and protecting customer devices both in-person and by phone.
- Establish and maintain consistent rhythms for timely follow-up and ensure deliverables are met or exceeded.
- Partner with other team members to ensure consistent and accurate documentation of customer requests and repairs.
Requirements
- 6+ months experience diagnosing, troubleshooting, or repairing technology products
- Experience actively using and learning about consumer electronics
- Strong ability to prioritize and multi-task in a fast-paced environment
- Ability to work a flexible schedule inclusive of holidays, nights and weekends.
