Geek Squad Agent (Retail Store)

Best Buy • Morgantown, WV

391d

About The Position

As a Geek Squad Agent, you will serve as the first point of contact for customers seeking technology support and solutions. Your role will involve understanding customer technology issues, providing assistance with device setup and repairs, and ensuring a positive service experience in a collaborative environment.

Requirements

• 3 months of experience in working in retail or customer service.
• Passion for technology and a desire to solve problems.
• Ability to adapt and learn new skills in a fast-paced industry.
• Ability to work a flexible schedule, including holidays, nights, and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, and taking detailed notes.
• Provide accurate time estimates for next steps in the service process.
• Help set up and repair technology devices for customers.
• Monitor service queues and provide accurate status updates to customers.
• Clearly communicate and partner with fellow agents.

Benefits

• Competitive pay
• Generous employee discount
• Financial savings and retirement resources
• Support for physical and mental well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Furniture, Home Furnishings, Electronics, and Appliance Retailers
• Education Level: No Education Listed