Geek Squad Agent (Retail Store)

About the position

As a Geek Squad Agent, you will serve as the first point of contact for customers seeking technology support and solutions. Your role involves providing timely service, understanding technology issues, and assisting with device setup and repairs. You will work collaboratively with fellow agents to create a supportive environment for customers facing tech challenges.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, and taking detailed notes
• Help set up and repair technology devices for customers
• Monitor service queues and provide accurate status updates to customers
• Clearly communicate and partner with fellow agents

Requirements

• Experience using and learning about consumer electronics
• Ability to work successfully as part of a team
• Ability to prioritize and multi-task in a fast-paced environment
• Ability to work a flexible schedule, including holidays, nights and weekends

Benefits

• Competitive pay
• Generous employee discount
• Financial savings and retirement resources
• Support for your physical and mental well-being