Geek Squad Agent (Retail Store)

$31,200 - $37,190/Yr

Best Buy - Niles, OH

Part-time - Entry Level

Niles, OH

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

As a Geek Squad Agent at Best Buy, you will serve as the first point of contact for customers seeking technology support and solutions. This role involves providing exceptional customer service, understanding technology issues, and assisting with device setup and repairs. You will work in a collaborative environment, ensuring customers receive timely and accurate assistance with their tech challenges.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, and taking detailed notes.
• Help set up and repair technology devices for customers.
• Monitor service queues and provide accurate status updates to customers.
• Clearly communicate and partner with fellow agents.

Requirements

• 3 months of experience in working in retail or customer service.
• Passion for technology and desire to solve problems.
• Ability to adapt and learn new skills in a fast-paced industry.
• Ability to work a flexible schedule, including holidays, nights, and weekends.

Benefits

• Competitive pay
• Generous employee discount
• Financial savings and retirement resources
• Support for your physical and mental well-being