Geek Squad Agent (Retail Store)

About the position

As a Geek Squad Agent, you will serve as the first point of contact for customers seeking technology support and solutions. Your role involves providing timely service, understanding technology issues, and assisting customers with their devices in a collaborative and supportive environment.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help set up and repair technology devices for customers
• Monitor service queues and provide accurate status updates to customers
• Clearly communicate and partner with fellow agents

Requirements

• Experience using and learning about consumer electronics
• Ability to work successfully as part of a team
• Ability to prioritize and multi-task in a fast-paced environment
• Ability to work a flexible schedule, including holidays, nights and weekends

Benefits

• Competitive pay
• Generous employee discount
• Financial savings and retirement resources
• Support for your physical and mental well-being