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Best Buy - Seattle, WA
posted about 2 months ago
Full-time - Mid Level
Seattle, WA
Furniture, Home Furnishings, Electronics, and Appliance Retailers
About the position
The CIA Senior Agent at Best Buy is a leadership role focused on delivering exceptional Geek Squad services. This position involves training and coaching agents to meet high standards of service and repair, while also ensuring a world-class client experience. The CIA Senior Agent leads a team, inspires motivation, and drives positive customer relationships, ultimately contributing to outstanding business results.
Responsibilities
- Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
- Assists Geek Squad Manager or independently assigns staff for client assistance, diagnosis, repair, service, and follow up.
- Communicates department goals and other pertinent company information to members of the Precinct in a clear, accurate, and timely manner.
- Works with clients directly to ensure staff is assisting customers with service and repair issues while achieving department goals.
- Handles escalated client service issues.
- Provides ongoing coaching and acts as consultant to Precinct Agents and other store personnel as needed to achieve goals and high standards of customer service.
Requirements
- One year of experience in diagnosing and repairing PCs or consumer electronics
- One year of customer service experience
- One year of leadership experience including coaching, training, and recognition
