Geek Squad Senior Agent - Repair Services

Best Buy - Fargo, ND

Full-time - Mid Level

Fargo, ND

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The CIA Senior Agent at Best Buy is a leadership role focused on delivering exceptional Geek Squad services. This position involves training and coaching agents to meet high standards of service and repair, while also ensuring a positive customer experience. The CIA Senior Agent leads a team, acts as a role model, and is responsible for motivating staff to achieve outstanding business results and foster long-term customer relationships.

Responsibilities

• Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
• Assists Geek Squad Manager or independently assigns staff for client assistance, diagnosis, repair, service, and follow up.
• Communicates department goals and other pertinent company information to members of the Precinct in a clear, accurate, and timely manner.
• Works with clients directly to ensure staff is assisting customers with service and repair issues while achieving department goals.
• Handles escalated client service issues.
• Provides ongoing coaching and acts as consultant to Precinct Agents and other store personnel as needed to achieve goals and high standards of customer service.

Requirements

• One year of experience in diagnosing and repairing PCs or consumer electronics.
• One year of customer service experience.
• One year of leadership experience including coaching, training, and recognition.